Benalmadena Lomas de Mena

Cooker was very temperamental. Outside shutters not easy to use and some you could not close at all. Tiles in bathroom really dirty. Grouting was black with grime on tiles and around the toilet and basin. Sheets, pillow cases and duvet covers either none existent or very limited. Very disappointed. Very basic provisions.... 1x 1/2 toilet rolls and 1 full one for the week. Front door gate did not lock so unable to sit with the front door open. Air conditioner units in bedrooms no controls.. so unable to use. Washing machine really past it's sell by date and expecting you to stick a pencil in to switch it on was not acceptable. Batteries in TV remote dead. No information on on how to use appliances. And technical books was not available for all appliances. Seems very little attention is being paid to the overall detail of equipment and provisions as described.

The communication with the host through WhatsApp is not optimal, and we experienced several times, where she answered us the next day! Also, the level of information you get from the host is very subpar, and you have to figure out a lot of things yourself. The apartment is worn out, and the host has made a list of things you shouldn’t do, instead of fixing the problems in the apartment. There was a very bad odor in the apartment upon our arrival, which fortunately disappeared after 24 hours, where windows were open. The air conditioning is an issue, as you have to empty a small bucket that collects water from the air conditioner several times a day. If you don’t do it regularly on a daily basis, then the excess water passes on to the neighbor bellow through a hole in the balcony, and the neighbor came up and knocked on our door a couple of times during our stay because of this issue. The pool is nice, but there are no shading around it, and no lounge chairs to sit on.