BHost - Villa Sunrise

Nothing to complain. Only the automatic car gate didn't work and they were not able to fix it. Seems the electric of the gate is not working...

Location was not what expected, had to use taxi on daily basis. Large bar area outside, great, bur 3 broken bar stools which caused an injury, as not safe to sit on. Outlay of Villa not suitable for older visitors, as kitchen in top floor but all outdoor sitting areas on ground level. It's a 3 level Villa.

A few days before arriving at the villa I messaged on the booking.com platform and to the WhatsApp number provided on the platform. I voiced our concerns over the previous reviews about the villa's cleanliness and wanted to ensure that this would not be a problem. I was ignored. They did not respond via the platform or to the WhatsApp message. When we arrived at the villa (an hour after permitted check-in) two people greeted us, we assumed the cleaners, just leaving the property. They told us that there was a problem with the apartment water system and that we couldn’t use that bathroom for the moment. The workmen that came to try and fix it were great but said that a professional was required and that someone would come the next day. This meant that three guests were required to leave the apartment, venture outside the property and go to the main house in order to use the bathroom. The next day when it was fixed a sewage mess was left in that bathroom. We asked for a cleaner to come and clean it but no one came, meaning that the bathroom could not be used the entire weekend. Also, as part of the works carried out, all the sewage access points in the bathrooms in the main house had been opened, so there was an awful smell at all times, even in the pool area. At one point we saw a rat run across the ‘grass’ and down the steps to the pool maintenance area. By the end of the holiday, you could not see the bottom of the pool! The rest of the property was also not clean. We found cereal in the living areas, broken biscuits on the floor outside and one of the guests found an empty crisp packet and a wet towel in her wardrobe. There were no shower screens or curtains anywhere and only one shower head could be fixed to its holder, meaning that most of us had to kneel in the bath to stop getting water all over the floors. This was not good for the 72-year-old guest in our group. This property could be amazing, however lack of maintenance and care left it disappointing.