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Verified reviews from real guests who have already stayed here.
Staff were friendly and helpful, accommodating special requests with no issues.
Excellent location, very convenient for walking to major attractions.
A fulfilling stay with only minor issues overshadowed by excellent service.
Rooms are clean and attractive, but minor complaints suggest a need for maintenance.
Spacious and well-decorated rooms, although some aspects may need updating.
Overall satisfaction suggests good value, though there's room for improvement.
“Elegant, small hotel in the traditional area of the Grand Via within walking distance of the Prado Museum and the Parque Retiro”
Elegant traditional hotel in a perfect setting within walking distance of The Prado and Parque Retiro.
“Excellent hotel”
An excellent central hotel. Welcoming, very clean, breakfast more than adequate.
“A Memorable Stay”
This is a glorious hotel. Once you enter the hotel, you’re greeted with relaxed luxurious surroundings. The staff are lovely, very polite and friendly. The hotel is a boutique hotel and as such boutique hotel have a lovely quirkiness about them and here is no exception. The hotel is centrally located on the Gran Via and the Gran Via Metro station is approximately 100m away. We arrived at approximately 2130hrs, the restaurant was still serving food, so we had a lovely bowl of Penne Bolognaise. Our room overlooked an inner courtyard. It was very clean and was spotlessly cleaned everyday. The bathroom was nice and big, the bed was big and comfortable. The wardrobe was large enough for our clothes. The bottom of the bed nearest to the bathroom is narrow, but that’s the quirkiness of the rooms. We loved sitting in the bar area after we had come back from eating out, the wine flowing very well. Overall it was the personal touch that impressed us. We booked for our anniversary and were surprised and delighted when the hotel delivered a bottle of Cava and some chocolates to our room to celebrate our anniversary. There are some works going on in the hotel but they won’t affect your stay as they’re being carried out during the day. A beautiful hotel, a lovely memorable stay made even better by the lovely staff. We’ll be staying here again when we come back.
“Small break to celebrate the end of the Good Lady Wifes Chemo”
Staff: Very friendly and professional, and responded well to any queries. Room: Very clean and had everything that you would need, although it was somewhat small, but then we were in a Hotel in a big city Breakfasts were really good but not able to comment on evening meals as we didn't eat there. (Although I am not even sure they do evening meals) The ambiance of the Hotel was very warm, friendly and relaxing and it was well placed in the centre of Madrid, and we would certainly stay here again
“Historical Boutique Hotel in the Heart of Madrid”
We loved this hotel! It's in the perfect location to walk & explore all of Madrid. The stage was very hospitable & helpful, The Jr. Suite with terrace is quite spacious with a nicely equipped bathroom! For a historic hotel right in the middle of everything- our room was quite quiet! We'll definitely stay here again if we find ourselves back in Madrid!
“Perfect In Every Way”
From arriving at the hotel we found the experience to be brilliant. Check in was seamless and we checked in with a glass of cava in our hands. The staff were lovely and informative and very pleasant. Our room was perfect, lovely and clean and the terrace facing to the rear of the hotel was pleasant even in the February sun. The room was cleaned every day and the staff were very nice. Breakfast was lovely with hot and cold buffet. We spent most evenings in the hotel bar with great service and food with our drinks. The location is perfect, on the Gran Via, 2 minutes from the metro and 5 minutes to the Placa Major. If we ever go back to Madrid it will be at this hotel.
Boutique Hotel H10 Villa de la Reina · Madrid
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