BOUTIQUE REYES CATÓLICOS

I rarely ever leave negative reviews, but I feel it’s important to share my experience for anyone considering staying here. Unfortunately, my stay was disappointing from the start. There was no hot water, so I couldn’t shower after returning from the gym and a run — something you'd expect to be a basic necessity. The apartment also lacked essential amenities: only one toilet roll, no floor towel for the shower, no tea towel, and a single small, worn frying pan, which made it impossible to prepare a proper meal as planned. The apartment was also noticeably dirty, which left a poor first impression. Initially, the hosts acknowledged the issues and promised a refund, but have since stopped responding to my messages. I’ve now been told I will only receive a refund if I remove my honest review, which I find completely unprofessional and unethical. To make matters worse, I’ve been going back and forth with them on WhatsApp for over two months, during which I’ve been accused of lying and told that I do not deserve a refund. The way I’ve been treated as a customer has been shocking — and after all this, they offered me just £10 back as a resolution. This was marketed as a "Boutique" apartment, but my experience was far from it. I would strongly advise staying elsewhere. I’m now taking steps to recover my money through the proper channels.

The bedroom windows face a busy avenue, so there was a lot of street noise. The hot water in the shower did not last long, which made showers a bit uncomfortable. Although there was a washing machine, there was no drying rack available. The capsule coffee machine was nice, but we had trouble finding compatible capsules. We also missed having a wardrobe to store clothes and luggage. The nearest metro station is not very close, so we had to rely on buses, which made transportation slightly more difficult.

Didn’t like at all. There was no air conditioner, no internet. no elevator. Unit located on the 3rd floor and had to carry my luggages by stairs. The owner didn’t answer to our text messages and didn’t care if we were without internet and air conditioning. Horrible place

Noisy at night

I am beyond disappointed and frustrated with the terrible service we received during our stay. First of all, the host never bothered to send us any information—we had to reach out just to get the code for the keybox. As others have mentioned, there's no front desk, so good luck if you have any issues. The apartment was inexcusable. It was filthy. While I understand a spot or two might be missed, the mold growing in the shower was both shocking and disgusting, not to mention a serious health hazard. My partner is highly allergic to mold, and we specifically requested it to be removed. Instead, they gave it a lazy wipe with a piece of paper! The ceiling was still leaking with nasty, brown water, meaning the mold will just grow back soon enough. To make matters worse, while they wiped the ceiling, they didn’t even bother to clean the thick, revolting layer of mold and grime on top of the shower head. The shower floor was also covered in someone else’s hair. The apartment was simply unacceptable from a cleanliness standpoint. But it didn’t stop there. The light in the apartment was constantly blinking (at least 3 lamps). The WiFi password wasn’t provided until we asked, and even then, it didn’t work at all. The whole stay we had no internet. Communication with the host was appalling—they never informed us when the supposed "cleaning" was done, leaving us to chase them for basic information at every step. We were forced to interrupt our sightseeing twice because of issues with the keys. They also left another set of keys in our keybox, which belonged to a different apartment! This means anyone could have easily taken our keys and entered our flat. It's a complete security breach and beyond irresponsible. Overall, this experience was far from "hassle-free." Instead of enjoying our holiday, we spent it dealing with disgusting conditions, poor communication, and a complete lack of professionalism.

Ascensore non funzionante (3 piano!). Tv without battery. Bad Wi fi connection l.