Name: Boutique Urban Madrid Génova
Address: Almagro, 10, Madrid, Spain
Rating: 7

208iratig

spainhotels · 15 Oct 2025

1.0/5

“Nightmare”

The best

Window was broken and they were unable on giving me any solution (repair, another room or reimbursement) room was dirty and I end up freezing cold in a dirty room.

Feedback from a real guest

jessica82378

spainhotels · 14 Sep 2025 · RUTE, PROVINCE OF CORDOBA, ANDALUCIA

3.0/5

“How do they get away with calling it boutique?”

The best

We stayed two nights at this hotel. Before arriving, we were pretty sketched out about the place. We didn't read the reviews in advance and figured since we booked via AMEX points via AMEX travel, that it would be OK. We read the reviews a day before arriving but it was too late to cancel. We decided just to go with it and see how it is when we get there, hoping it wouldn't be as bad as others wrote. Thank goodness our stay was post-renovation. The old pictures look ghastly. We were in room 406. It was renovated, clean, and thank goodness I didn't see any cockroaches. We only used the refrigerator to store cold drinks. The bathroom furniture was a bit run down looking, but overall it was fine and clean. The shower worked nicely. The size of the room was nice. The floor was renovated but you could feel several spots where the floor was caved in, underneath, but covered up by the new material. Not a huge problem. My biggest problem is that the AC didn't work. Luckily it wasn't the height of summer so we managed. The AC in this hotel is one of those that are centrally controlled, I'm sure of it. I've been in several hotels in Europe like this. The wall thermostat is just a decoy. It wouldn't turn on at all in the cold setting, but it did turn on in the heat setting and we put the temerature dial down to the lowest it could go. It was running, as we heard a noise, but it really wasn't cooling the room. Maybe it was a small fan? Either way, the room was "stuffy" / warm / not cooled / not a lot of air moving around. The first day we opened the window and that helped, but then of course you have to deal with the street noise. The bar/restaurant downstairs is very popular and always was packed. One last thing - I didn't see signs anywhere showing the hotel's new name "Boutique Urban Madrid Genova." Seems at one point it was called Andromeda Apartments. TripAdvisor is calling it BlueSense. Can you please update this everywhere?? We arrived before check in and were able to store our bags, but there was no lobby restroom for me to use before heading out, and I found this very strange. The location of the hotel was perfect, but I would not stay again.

Feedback from a real guest

RICHARDCOL

spainhotels · 21 Jul 2025 · CO

4.0/5

“Central but it needs a reformation”

The best

It is located in the best area in madrid, close to everything and very close to the metro station

To be improved

The bed is terrible but for the value it is ok

Feedback from a real guest

Lilli Pauliina

spainhotels · 18 Jul 2025 · ES

3.0/5

“The room was big and the location was ok, we walked to Gran via so it was not too far · Cons: The staff were not so customer friendly, the walls were way too thin, a/c did not work at all and the check in is probably the slowest I have ever seen with a long queue”

The best

The room was big and the location was ok, we walked to Gran via so it was not too far

To be improved

The staff were not so customer friendly, the walls were way too thin, a/c did not work at all and the check in is probably the slowest I have ever seen with a long queue

Feedback from a real guest

Jos 22

spainhotels · 08 Jul 2025 · ES

4.0/5

“Great location. Very central. Quiet and close to nice neighbourhood and metro.”

The best

Great location. Very central. Quiet and close to nice neighbourhood and metro.

Feedback from a real guest

Adlai

spainhotels · 07 Jul 2025 · IT

4.0/5

“For our destination (attending the Athletics European Team Championship at the e stadio ValleHermoso) was a good choice.Room wasn't too big.”

The best

For our destination (attending the Athletics European Team Championship at the e stadio ValleHermoso) was a good choice.Room wasn't too big.

Feedback from a real guest

Boutique Urban Madrid Génova