• Boutique Urban Madrid Serrano
  • Boutique Urban Madrid Serrano
  • Boutique Urban Madrid Serrano
  • Boutique Urban Madrid Serrano
  • Boutique Urban Madrid Serrano
Diego de León, 10, Madrid

Boutique Urban Madrid Serrano

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Boutique Urban Madrid Serrano

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Habitación Doble Superior
26 m²
2

Habitación Doble Superior

Habitación #4993325

Habitación #4993325

Habitación #4993326

Habitación #4993326

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Boutique Urban Madrid Serrano
· Madrid
Diego de León, 10 , 28006
Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

7.3/10 · 6559 opinions
The best
Location
Friendly staff
General summary
7.3
out of 10
Location 8.64

Consistently highlighted as a major positive aspect of the stay.

Service 8.60

Staff is friendly but service issues noted with reception handling guest complaints.

Overall Experience 7.60

Experience mixed, primarily positive due to location but marred by comfort and service issues.

Value for Money 7.58

Value perceived as fair given location but noted issues with overall quality affecting perception.

Cleanliness 7.13

Cleanliness mentioned as adequate but with room for improvement, particularly regarding linens.

Room Quality 7.09

Complaints about uncomfortable beds and inadequate heating prevalent.

Olga
Olga
spainhotels · 27 Jul 2025 · IT
4.5/5
“Everything was good, comfortable beds, quiet. Personal supper friendly and helpful. · Cons: Do not have a hairdryer.”
The best

Everything was good, comfortable beds, quiet. Personal supper friendly and helpful.

To be improved

Do not have a hairdryer.

Feedback from a real guest
Galina
Galina
spainhotels · 25 Jul 2025 · PT
5.0/5
“Nice stay, easy check-in, the room has everything needed for travel and work.”
The best

Nice to have a kitchennete in the room. Lot of space in the room.

To be improved

A little noisy bar on a street near the hotel on a Friday night.

Feedback from a real guest
Viktor Morgan
Viktor Morgan
spainhotels · 25 Jul 2025 · CN
0.5/5
“The reception staff was really bad. · Cons: The reception male staff was really bad.”
The best

The reception staff was really bad.

To be improved

The reception male staff was really bad.

Feedback from a real guest
Flyura
Flyura
spainhotels · 18 Jun 2025 · FI
3.5/5
“Overall was a pleasant experience for the price-to-quality ratio was good.”
The best

Location was excellent, room was fairly clean. I was pleasantly surprised compared to the reviews I read. I got the room with the windows to the inner yard, it was quiet. The problem with the water tap in the shower room was fixed after I complained. Overall, my stay was better than I expected. Thank you!

To be improved

Breakfast was small and starting quite late from 8pm. If you have an early morning, do not include the breakfast option.

Feedback from a real guest
Andrea
Andrea
spainhotels · 17 Jun 2025 · FR
3.5/5
“great location, easy to access, room was simple but had everything needed for a short stay · Cons: had hard time speaking in English with the staff, but everyone has been very helpful eventually”
The best

great location, easy to access, room was simple but had everything needed for a short stay

To be improved

had hard time speaking in English with the staff, but everyone has been very helpful eventually

Feedback from a real guest
Adebintan Olabode
Adebintan Olabode
spainhotels · 09 Jun 2025 · ES
3.5/5
“Short”
The best

Central

To be improved

Checking service too slow

Feedback from a real guest

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Boutique Urban Madrid Serrano · Madrid

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