Brisa Literaria para 3 en Las Letras, Ventura de la Vega

Although the studio itself is ok and its location is great, all the rest was a catastrophe which we never experienced throughout 25 years of regular travelling. Because of the awful check-in organisation and complicated door opening system we couldn't get in the building and therefore didn't sleep the whole first night and was very close to repeat it in the second. Our neighbours, who saved us, had the same problems and could confirm it, so it wasn't only our situation. Our flight arrived in Madrid with a big delay, so we came to the apartment building about 4 a.m. The instructions how to get in were very complicated but they also didn't work because the necessary links were somehow removed from the email and message in Booking which they sent to us. Later they told us that they sent it also by What's App but it appeared they did it to the wrong number. It was no possibility to call the hosts, all phones didn't answer in the night, and also no some emergency physical key. So, we had to sit in the lobby of the hostel across the street from 4 to 8 a.m. Only at 8 somebody came out of the building, and we caught that moment to get inside and then to the apartment because we had the pass to the room. After short sleep we tried to call to the hosts again because it was still necessary to resolve the problem with the pass for outside door. They didn't answer for 2 hours, and we reached them from approximately the tenth call. Only after that they sent us the link to the right What's App number. But at the same late evening the situation almost repeated: the outside door didn't open even with this new link, nobody received calls and messages. We have video to confirm that we did everything right but the door just was not working.

The hair dryer was missing, even though the staff told me it should have been there. There wasn’t any complimentary welcome (coffee caps, teas, etc…), as it normally is.

Contact with the owner

The process of entering the property proved to be a challenge. The instructions provided via email were in Spanish, which posed a barrier for me as I couldn't comprehend them. As a result, we struggled to figure out how to access the apartment and communicate with the owner effectively. Additionally, upon arrival, we discovered there was no WiFi network or instructions provided, leaving us without internet access throughout our stay. Furthermore, the absence of a TV remote control meant we were unable to use the television. The shower tub was found to be broken. I wrote to the owner in English about this but I didn't get a reply.