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Verified reviews from real guests who have already stayed here.
Frequent highlights of great location near the beach and amenities.
Positive comments on service quality and responsiveness to issues.
Overall experience deemed good with significant room for improvement.
Some amenities missing, but decent offerings noted.
Value perceived as average, with some complaints about added charges.
Multiple mentions of cleanliness, but some complaints about odors and dated areas.
“Worth a visit.”
Great service can not fault, we stayed for 10 days breakfast and dinner. My only reservation is the selection of breakfast and dinner could be more varied, but that’s me being picky. Clean and friendly. Would recommend it and going back in May 2026 with another friend. Can’t wait to visit Las Palmas. Thanks 😊
“Nice hotel”
Hotelli sijaitsee lähellä Las Canterasin rantaa, joten hyvä sijainniltaan. Asiakaspalvelu oli erittäin hyvää. Aamupala oli laaja. Allasalue oli tosi hyvä, lämmitetty allas. The hotel is located near Las Canteras beach, so it is in a good location. The customer service was very good. The breakfast was good (buffet). The pool area was really good with heated pool
“Great stay in a fab Location”
We had a fab 3 night stay at the Astoria hotel. The location is amazing just a few minutes to the water, shops and great restaurants. Yes the rooms are a bit dated but found them very comfortable and it was spotlessly clean. Always hot water in the shower. there was plenty of choice at breakfast and the rooftop bar is amazingly good value. 2 beers €5 2 coffees €2.40 and it was very comfortable sitting up there. All the staff we came into contact with were very friendly!! For what we paid for this hotel you can not go wrong, we booked through Jet2 City Breaks and would certainly return.
“Great customer experience at the Bull Astoria in Las Palmas”
Wonderful and honest three star hotel with the most hard working and caring staff (Sergio, Kevin and Elvis thank you and the rest of the team too for looking after us so well). Facilities include a roof top pool and gym with a great (and great value) bar. Breakfasts beautifully prepared and much better than you find in much more expensive hotels. Close to the beach and a range of restaurants, bars, shops and other facilities nearby. A great customer experience all round thank you!
“Super stay in a traditional hotel”
We had a really wonderful stay in this hotel. We really enjoyed having such a large and clean room. The swimming pool is lovely and warm and the gym is well equipped. There were no sunbed wars - although we didn’t have the best weather! We thought the breakfasts were excellent with plenty of choice and we especially liked the beautiful fresh fruit provided - much nicer than tinned fruit you often get in hotels. The staff were all incredibly kind and helpful - especially Sergio on reception and Kevin and Elvis working in the bar - I should mention how reasonable the prices are in the hotel for drinks and snacks. We booked an excursion through Sergio which was excellent- a day trip to the mountains which included a really good lunch. Jet 2 didn’t offer a lot of excursions in the area as I think a large part of their business is in the south of the island. Our rep however was excellent and had great local knowledge. Las Palmas is a really interesting place for a city break with the bonus of a beach. Our weather wasn’t good enough for beach days so we had the opportunity to explore this city and found some lovely places to eat and drink. The old town is beautiful. The hotel is really well located for the sea front and there are 2 supermarkets within a 5 minute walk. Reading unhappy comments in other reviews - don’t expect a British focussed resort like Playa des Ingels or Puerto del Carmen. This is a working Spanish city with a big population rather than a resort - perfect for us but might not suit others. Others have mentioned the hotel could do with modernization - especially the rooms and yes the decor is dated. We did miss having a fridge and we took our own kettle for our morning cuppa. The shower pressure was excellent and there was always hot water. This is a “proper” Traditional hotel and what you get in professional staff and a strong customer focus more than makes up for old fashioned decor. We would most definitely return.
“Perfect city break hotel”
Location fabulous, minutes from the beach which had miles of paved walkways with bars and restaurants. The hotel was smart, rooms good and a lift to a sun terrace with pool which was brilliant in the February sun. The hotel staff were friendly especially on reception l loved our stay.
Bull Astoria · Las Palmas de Gran Canaria
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