bungalow casa alegria yumbo

no facilities to wash clothes on the premises as stated in description.. nothing available to clean sweep or mop floors we did not like leaving the premises dirty towels were not put out we had ask where they were kept wifi hit and miss if it worked

Nothing to do with the property or owner of the bungalow but the man working on reception is quite rude and unhelpful when asking for assistance.

The local management is poor. The manager didn't read any WhatsApp messages sent to them so all communications had to be attended to by the owner, Markus, who is remotely based at his home in Germany. Markus was however quick to respond to our messages and he arranged for his manager to let us into the bungalow when they didn't turn up for our arrival. Although the manager only kept us waiting outside the complex for a relatively short time and was lovely to meet, it was apparent that she only spoke spanish and we similarly only speak english. She therefore merely led us through a couple of gates, handed over the keys then left us to find our way into the bungalow. On entry we were upset to find that the property was dirty throughout, especially the floors but also walls and lower level areas. Most worryingly, it also smelled strongly of sewage that appeared to be coming from the bathroom but which filled the entire bungalow even with the door closed. We tried to contact the manager immediately about this but again there was no response. In light of everything we thought that it might be possible to rectify the situation ourselves so we spent several hours cleaning the property whilst attempting to air it by opening all doors and windows to remove the smell. Despite our efforts to mask and eliminate the odour it quickly returned as soon as we closed the doors again, by which time we had nowhere to go so had to suffer it with only a few windows open overnight. By the morning the sewage smell was again overpowering and we decided to contact Markus to cancel our remaining stay. Markus was very understanding. He did his best to explain that he had tried to resolve issues there previously. He said that the sewage problem was intermittent, sometimes the smell went away, sometimes it didnt, so was difficult to know how to fix. He also said that his manager should have both ensured that the place had been properly cleaned.