BYPILLOW San Mamés

The room wasn’t very well sound proofed, I could hear someone snoring in the room next to me and could hear people moving about upstairs and outside which made it hard to sleep.

The walls were very thin meaning I could hear everything that was going on in other rooms (people walking about, showers, toliets flushing etc). I wanted to get an early night as I had an early flight, but I was woken up every 2 minutes from noise. I was also greeted in the morning by a cockroach running around the room!

The room had several issues that affected my stay. The blinds let in a lot of light from the sides, making it hard to sleep. Every time the neighboring room’s door closed, it made a loud slamming noise—likely due to a tight door spring. There was noticeable dust in the room, and only one sachet of instant coffee was provided. The TV was outdated and difficult to use, requiring two remote controls and a lot of trial and error to get it working properly.

I'm strongly suggest to remove options "parking" from Hotel description. There's no parking at all. Hotel offers public parkings from 500 meters up to the 1 kilometer. That's not ok. When I choose Hotel, one of the options important for me - parking. There's description parking on site but the closest public secure parking far far away. And this information Hotel provide after completion of booking.

The room was minuscule, suitable really for someone needing a place to sleep but nothing more. I found the whole place depressing .- from the moment i walked in through the main entrance of the sad and slightly down at heel condo, to the shabby and unwelcoming “lobby” to the corridor leading to my miserly room. It felt like something out of Orwell’s 1984. The only thing that was good was the lady who booked me in, who was efficient and good-natured.