• BYPILLOW The Citadel
  • BYPILLOW The Citadel
  • BYPILLOW The Citadel
  • BYPILLOW The Citadel
  • BYPILLOW The Citadel
Espejo, 2, Madrid

BYPILLOW The Citadel

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BYPILLOW The Citadel

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Rooms

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Doble
15 m²
2

Doble

Habitación Doble Superior
18 m²
2

Habitación Doble Superior

Habitación Triple
21 m²
3

Habitación Triple

Habitación Doble Interior
12 m²
2

Habitación Doble Interior

Habitación Doble
15 m²
2

Habitación Doble

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BYPILLOW The Citadel
· Madrid
Espejo, 2 , 28013
Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

8.5/10 · 538 opinions
The best
Good location
Attentive service
Comfortable beds
General summary
8.5
out of 10
Service 9.50

Staff were described as attentive and helpful.

Location 9.50

Consistently praised for its central location.

Overall Experience 9.00

A mix of positive experiences and notable issues, overall satisfactory.

Amenities 8.50

Positive mentions of basic amenities and comfort.

Value for Money 8.50

Value perceived as good despite odors; expected better for the price.

Food and Beverage 8.50

Not mentioned explicitly, but local cafes and restaurants nearby noted.

Agnes
Agnes
spainhotels · 15 Jan 2026 · GB
4.5/5
“Great location, good price, flexible service”
The best

We spent 5 days in a hotel which had a great size room, lovely and friendly staff with a perfect location. Royal palace, San Miquel Mercado, Templo de Debod in 5-15 min walking distance.

To be improved

This is an old building and if you have a louder neighboor you can hear everything. Busy area so there are many turist until about midnight.

Feedback from a real guest
Michel
Michel
spainhotels · 19 Jun 2025 · US
0.5/5
“Big room but no working AC in summer”
The best

Location and spacious room.

To be improved

AC was not properly working. It did not cool the room and outside it was very very hot. The AC had an awful noice that stopped me from sleeping the entire night. The head shower had very little amount of water coming out.

Feedback from a real guest
Lisa
Lisa
spainhotels · 15 Jun 2025 · NL
4.0/5
“Very good”
The best

Kind staff, clean and spacious room, excellent location

To be improved

The sofabed in our triple room was quite uncomfortable

Feedback from a real guest
Daniele
Daniele
spainhotels · 02 Jun 2025 · FR
4.0/5
“Very good”
Feedback from a real guest
Shay
Shay
spainhotels · 02 Jun 2025 · GB
4.0/5
“Very good”
Feedback from a real guest
Steve
Steve
spainhotels · 26 May 2025 · ES
0.5/5
“nice hotel, but they/booking didn't honour what was booked.”
The best

location is great.

To be improved

we didn't receive what we booked.

Feedback from a real guest

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BYPILLOW The Citadel · Madrid

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