Cabanyal Room 3 - Small & Stylish by the Beach

Slightly inconvenient stove top set up but such a good area to eat out anyway it’s not a big deal

As soon as we arrived, we headed to the property because in the host’s message it said that from 11:30 AM we could pick up the key to leave our luggage and then return at 4 PM for check-in. On the morning of our arrival, I called the host to make sure we could actually leave the luggage, and he confirmed it. When we got to the property at 11:30 AM, the keys were missing (the previous guests had left them inside the room instead of the designated lockbox), so I called the host, who responded with a rather annoyed attitude and told me he would check with the cleaning service. He called me back at 12:00 PM saying his partner would bring the keys within the next twenty minutes. Twenty minutes passed and no one had arrived with the keys. After 45 minutes of waiting, at 12:45 PM I called the host again, asking if anyone was actually going to bring us the keys, as it had been over an hour since we got to the property. Had we known we’d have to wait this long, we would have organized things differently. The answer I received was extremely rude and completely unprofessional. The host started telling me that he was doing me a favor and that leaving our luggage wasn’t an included service (when in fact it is, as stated in the automatic message sent by the property). He then told me I should just keep waiting without asking more questions and hung up on me abruptly after I asked, for the umpteenth time, whether someone was actually going to show up with the keys. His partner finally arrived at 1:15 PM. Definitely not a great way to start our vacation.

There wasn't anything that I didn't like.