Calella-Port Bo · Sun Sea Unique Character

A nightmare experience We stayed at this property for a family wedding - an event we’d planned for months, travelling at no small expense, with my brother flying all the way from South Africa. Unfortunately we were late to the ceremony as just as we were leaving, my brother was locked in the toilet due to a faulty lock. What followed was farcical – including involving building maintenance staff, 3 police officers and eventually 3 firemen were required get him out. Instead of receiving an apology or any acknowledgment of the severe stress and inconvenience their malfunctioning lock caused, the only message I received from them was to inform me that they were deducting money from my additional £400 deposit to cover the cost of the very lock that trapped my brother - a lock that multiple emergency service were required to open. No apology. No recognition of what had happened. No offer of compensation or refund. Just a further bill - in addition to the £400+ already spent. When they did message they said it was our fault. They also claimed we had an additional guest as the sofa bed was used - which I used because the fan in the bedroom didn’t work. There was no remote, no way to operate the unit, and no window in the room, making it unbearably hot for two people. I moved to the sofa simply to sleep in a space where there was ventilation and it was possible to rest comfortably. To be clear, both the building’s maintenance team and Booking.com were incredibly helpful and tried everything they could to resolve the situation quickly and support us after. The issue lies entirely with the property owners. Sure, accidents can happen. But to have a guest rescued from a toilet by the fire brigade, miss a wedding and then be charged for it? That’s not just poor customer service - it’s appalling.

The mattress on the bed should be up graded, felt like a basic sponge mattress.

Nothing

It wasn't clear at the point of booking that there would be a really large damage deposit. €400!?! The info probably was there but honestly, the "easy rent" portal was so complicated to use with all different bits of instructions here there and everywhere. Never was a portal more misnamed. I shouldn't have to install a whole other app just to get a door code. The deposit is far far too large. And it's for things like "don't dry your towels in the dryer when you've come straight from the beach" - well - there is no dryer, but sure, harangue me about that. "Don't get any sand in the shower" . Well, I'll do my best but the whole point of the flat is that it's next to the beach. "You have to use this water for the coffee maker and these tablets for the washing machine and...." The instructions just went on and on. It made me feel very uncomfortable. I appreciate that it's someone's home and they want it treated well, and that's completely understandable (although it didn't feel like a home, it felt very sterile) but having all those instructions, alongside the big deposit - it felt like I was being set up to lose the deposit. It was so noisy - not from street noise, that's to be expected and quite nice to hear people enjoying themselves - there is bunting tied across the street at first floor height (ie the height of the apartment) when it's windy it flaps constantly. You can't hear it from street level, but in the apartment there's such a loud buzzing/humming that you have to keep the windows shut so it gets very hot.