Camp Nou Apartment

Quite a bad smell from drains in bathroom.

no wifi

Bathroom was very tiny, the wash basin is smaller even for a kid to use, for an adult it is almost useless (smaller than one on an airplane). Bathroom had no locks on the door. On our third day, the bathroom door was stuck and couldn't be opened at all (even without any kind of locks), it happened around 10 pm, a person came over, tried to open the door, didn't work, tried for more than an hour, then came another person, and they both succeeded to break the door. And after multiple calls, there was no attempt to get back to us, no moving us to another apartment, no asking if the bathroom ok to use, even after registering a complaint and requesting a callback, no one has called us back yet. As a family of four, we had to use the bathroom with broken door for 2 days, without any response. And we were meant to celebrate my birthday on the evening this all happened, but both persons (both nice people) stayed till 1 am to try and break the door. The whole purpose of this holiday was defeated. I personally feel cheated that no one contacted even once about this. To add to all this, we had contacted earlier to provide us with more fresh towels, which were promised to be delivered on next day, this never happened.

The staff didnt came for check in for 1 hour