Can Bugantó - amplia casa con piscina y jardín

Hilmi

spainhotels · 03 Nov 2024 · DE

1.0/5

“Very poor”

To be improved

We have travelled a lot in the world, but we have expected more from a house like this with this price. It was a big problem, that the aircondition did not work constantly. It was broken many days, especially at night. We booked the house because of the aircondition Also in the morning we didn't have water. On Thursday our friends had to leave the house on 7 o'clock and there was no water in the bathroom or the kitchen. The water of the pool was not clear, because the cleaning pump did not work well so that we sometimes couldn't use it. There are many different things that have to be repaired in the house.

Feedback from a real guest

Roxana

spainhotels · 15 Sep 2024 · GB

5.0/5

“Amazing”

The best

Perfect and beautiful

Feedback from a real guest

Korman

spainhotels · 06 Aug 2023 · GB

0.5/5

“1/10, would not recommend.”

To be improved

This stay was horrific value for money and we would not recommend it at all. For starters, there is no drinking water. There are no nearby shops other than a petrol station making it very inconvenient to buy, especially for travellers without a car. Bikes boasted on the listing were broken and the property then lied to us and said that they were never listed. They also lied to booking.com about this when we complained, but we thankfully had evidence of this. The air hockey table in the images was broken and the billiards table was wonky and missing a ball. The electricity cut out periodically which is highly inconvenient for cooking and the freezer space is minimal. The washing machines also hardly worked. After complaining to the property about the above, they chose to eventually ignore us and we were unable to resolve our issues. Even after booking.com contacted them and demanded a partial refund, they refused. I highly recommend you do not stay here as there are many, many better places for significantly less cost and booking.com will be unable to help you when you inevitably apply for a refund. We ended our stay feeling robbed of our money and misled.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

8.1/10 · 7 opinions

Spacious accommodations

Great service

General summary

8.1

out of 10

Service 9.08

The service was described as wonderful and attentive to any doubts and concerns.

Location 8.62

The location was convenient with ample parking and close proximity to amenities.

Food and Beverage 8.61

Food and beverage options were satisfactory and met expectations.

Overall Experience 8.18

Overall, an enjoyable experience despite some cleanliness issues.

Amenities 8.10

The amenities like the pool and garden space were well-received, despite some reported malfunctions.

Value for Money 8.06

Good value considering the size of the accommodation for a large group.

Can Bugantó - amplia casa con piscina y jardín