Can Ferro

The gardeners arriving just after check on our first day and spending 2 hours there. We had been refused early check in so cleaning and maintenance could be completed. They did not let us know they had arrived and just appeared from the shed. They did not introduce themselves or let us know who they were. I let the letting agency know and also complained as I felt the garden should have been done before we arrived. They merely said they were making it nice for us. They returned the same time two days later. The lady gardener sat on a sun lounger by the pool on her phone for around 30 minutes. The villa is badly in need of an update. The bathroom had rust on the taps and the grouting on the tiles both wall and floor was brown in places. The waste bin in the bathroom was broken and there was a broken ornament on show on the shelf. The kitchen did not feel clean. Most of the cutlery you picked up felt sticky. The electric kettle was full of limescale. The bits floated on your coffee. It was unusable. The only cleaning materials were some dishwasher tablets and a bit of washing up liquid. There were no spare bin bags. The mop was broken and dirty. I asked for a new mop and was told (after having to send a picture of the broken one) I could not have one and that cleaning materials were not included in the price. I had to go and buy cloths and cleaning fluid. This seems very odd as you are warned you may lose your deposit if you don’t leave the villa clean. Also the villa was advertised as having two bathrooms. It had one. The other loo was in an outside building and the other shower was I presume a pool shower which was outdoors. There was a very loose electric socket in the bedroom we were staying in. Some of the wardrobes smelt of damp. The doors and window covers were all hard to open and very noisy. The indoors was very disappointing. It felt pointless complaining to the agency while we were there as they just didn’t seem to be interested.

Furniture, equipment, kitchen appliances are heavy weared. A bit dangerous for a little baby (1-2yo) due to a lot of small things kept around the property.