Canela Homes BARCELONA LIGHT

García-huidobro

spainhotels · 25 Sep 2024 · CL

2.0/5

“Our stay was affected by some foreseeable issues.”

The best

We know Barcelona very well because we lived there for 2 years. The apartment's location is excellent, very central and in a slightly quieter alley than the surrounding streets, although there were screams in the street over the weekend due to a nightclub in the passage. The apartment has a lot of potential but needs renovation, especially regarding wardrobes, cupboards and flooring.

To be improved

I am writing to formally express my dissatisfaction with my recent stay at your property in Barcelona, booked through Booking.com. Unfortunately, several serious issues during our stay significantly impacted our experience, and I feel compelled to share these concerns with you in the hopes of a satisfactory resolution. Firstly, we encountered a severe lack of cleanliness upon our arrival. Some of the wardrobes and kitchen utensils and microwave were dirty, and we even found male and female underwear on the living room sofas, which was extremely unpleasant. Furthermore, there was no gas supply throughout half of our stay, which meant we had no hot water and could not use the kitchen properly. This occurred despite the fact that the city council had informed local residents about the gas interruption well in advance. This situation caused us considerable inconvenience and wasted time, as we were forced to accommodate workers in the apartment during our stay to resolve the gas issue. Additionally, I attempted multiple times to reach the property owner, Mr. Lino, to discuss these problems, but he rarely answered my calls and refused to meet in person. Given the above, and as a family with considerable experience using Booking.com for our travels, we find the proposed 10% compensation completely insufficient for the level of discomfort and inconvenience we experienced. We paid a high price for staying in a great location, hoping the standard would be appropriate. I kindly request that you reconsider the compensation offered, taking into account the severity of the issues and the impact on our stay. I look forward to your prompt response and hope we can reach an agreeable resolution. Thank you for your attention to this matter. Sincerely,

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

7.4/10 · 5 opinions

Spacious apartment

Central location

Helpful service

General summary

7.4

out of 10

Location 9.15

The location is very central and convenient, close to various attractions.

Service 8.15

The person who received guests provided helpful tips and had a good approach.

Amenities 8.15

The apartment is spacious and well presented, with a lift in the building.

Value for Money 7.65

Value for money is satisfactory considering the location and size.

Overall Experience 7.65

Overall experience was good, though marred by cleanliness issues.

Food and Beverage 7.15

Not specifically mentioned but there are restaurants nearby.