The best
The hotel, labelled as a “five-star-superior, royal hideway” hotel, looks great, as it is located in a unique historical building, which has been nicely renovated. But there are a few things potential guests should know:
To be improved
1. We booked a “deluxe superior” room, which turned out to be a regular hotel room with very small windows under the roof of the building. So please do not expect too much from your room.
2. The hotel advertises three restaurants, two of them gourmet restaurants. Upon arrival, we were told that the Michelin-star-decorated restaurant is only open for lunch (..?), only Wed-Sat (..??) and that you need to book it months ahead (..???). The other restaurant is open for dinner, but also only Wed-Sat, and you also need to pre-book it weeks ahead (..??). The third restaurant serves good quality, but the menu is typical hotel food such as Cesar´s Salad, Burger and Steak – not what we were looking for. As the hotel is in a remote spot, dining alternatives with interesting cuisine are limited.
3. The indoor pool of the hotel also needs to be reserved ahead of time. To use the pool costs € 20 per person (..?), you then get access for max. 50 min (..?), and you also need to wear a swimming cap (..?).
4. The hotel has no outside facilities whatsoever (no pool, hotel garden, café, restaurant etc.), which is unsusal for a five-star-superior hotel that is located in an alpine mountain setting.
5. The surroundings of the hotel mainly consist of abandoned, partially collapsed buildings that do not look nice. So do not expect a nice setting around the hotel. The valley is quite narrow, thus hiking trails are very steep. Actually, the mountain scenery and the hiking trails are much nicer in other parts of the Pyrenean mountains, so be prepared that you need to drive to go hiking.
Taken together, the place did not meet our expectations. With some alterations, and especially with a different management attitude, it could be a great hotel, but as it is, I would recommend that you drive by, take a look at the place and make a few photos, but do not stay there.
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