Canovas Nerja - Casa adosada con piscina Los Huertos 6

The check in was awful. We got keys from a reception office about 2 minutes away but we did not know that. We were given a bunch of about 8 keys and a map. We ended up walking past the entrance as it was down a lane which we didn't know and ended up 5 mins away. We had to contact the office to find us. The guy who came around said he was outside the apartment which was great for him but we couldn't find it. Eventually after dragging our 3 heavy suitcases back up a hill we located him and he brought us in. After telling him we would never have found the apartment, his reply was sorry but we did send you a link. There was 4 of them sitting in that office and we should have been brought around to the apartment. The 8 keys we had were for various things like the gated entry into the complex, a small lower balcony gate, which we would have ended up having to figure that out ourselves. Keys for nearly every lock in every room. Feedback - Bring guests to the apartment, show them the entry points, how the AC works as 2 of the 3 were not working correctly. Had them out twice and still not great. No welcome pack. Things like how the TV works. Never figured that out, washing machine instructions, what each key is for, recommended restaurants, bars, etc. We were told to not leave our rubbish behind but had no clue where to dump it. Another thing the electricity kept tripping out every day. Even though their maintenance guy came around it was never addressed. I sent a message later in the stay and it was ignored. Also the lock on the rooftop is non existent which was unsafe. Anyone could walk down into the apartment. The sliding door locks don't work. One of the two fans in the downstairs lounge area was missing a pull cord to start it. The only AC that worked correctly was in the main bedroom which was important, even though that started leaking which they fixed that day, so that's fine.

The water pressure for the top bathroom wasn’t always the best, a small thing.

Instructions as to how to enter the property as it was very difficult with so many keys. We entered through the garden area and found it very difficult. Also if the safe deposit box was available, it would have made a good difference to our stay.