Casa Alegria Mazarron

Jejeboy

spainhotels · 26 May 2024 · GB

0.5/5

“Don’t stay here. Ever.”

The best

The outside of the buildings on the entire urbanisation are pretty. They remind me of Dubai.

To be improved

The owner Lindsay was rude and intrusive. There are cameras in the bedrooms and bathroom. The owner came to the property most days to check up on us with her spare keys, often walking in on us asleep when she arrived at 7am one morning. The lock on the childrens room window is broken and won’t lock so it’s not safe. The bedding was incredibly dirty and needed washing. She turned off the water supply to the washing machine, even though it’s advertised that you can use it for free. The air conditioning and heating remotes were removed before we arrived “just incase we used them and cost her money”. Upon arrival the electric and water meters were checked and we weren’t allowed to leave until she was satisfied the house was clean. We were asked to clean the house from top to bottom, wash the bedding (which we did anyway the day after we arrived because the house was disgusting, dirty and dusty) We had to wash the table cloths, the bedding, the towels, because they all had stains and dirty marks on them. You don’t get any extra towels for the pool, just enough for the adults but not children. The pool area was very dirty, the pool chairs were covered in bird poo and bat poo. We found a dead bat in the garden. The flies land on you all day long - there’s no stopping them. The patio doors at the front of the house don’t lock which isn’t safe. She asked us for 500 euros even though we paid booking.com in full, up front upon booking. She wouldn’t let us in without the cash but refused to give a receipt. After speaking with booking.com they told her she had to take a bank transfer or give a receipt for cash for this “damage and water payment” which we begrudgingly paid but we did get it back 6 weeks after we checked out after threatening legal action. She said she would meet us at 11am but she didn’t arrive until 7pm. We couldn’t get hold of her, yet when booking.com contacted her she lied and said we weren’t there!

Feedback from a real guest

Anonymous

spainhotels · 20 Sep 2023 · GB

5.0/5

“Exceptional”

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

5.5/10 · 2 opinions

Attractive exterior design

General summary

5.5

out of 10

Location 5.00

No specific comments on the location were noted, so an average rating is given as it may not have been a point of concern.

Safety 1.00

Security concerns with broken locks on windows and doors are serious and negatively affect the safety rating.

Service 1.00

Service was very poor, with multiple complaints about the owner's behavior, intrusiveness, and unprofessional handling of payments.

Amenities 1.00

Lack of basics like water supply for the washing machine, sufficient towels, and working pool chairs indicates severe shortcomings in amenities.

Cleanliness 1.00

Cleanliness is a major issue, with dirty bedding, dusty house, and unclean pool area being highlighted.

Room Quality 1.00

Room quality is compromised due to broken locks, lack of privacy with cameras in bedrooms, and missing amenities like air conditioning remotes.