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Verified reviews from real guests who have already stayed here.
Standard quality for this hotel tier.
The review highlights the location as a major pro, being in a very touristy area.
The review states good value for price considering location.
Overall a positive experience, highlighting location and comfort.
Standard quality for this hotel tier.
Standard quality for this hotel tier.
“Exceptional”
Modern and clean and great location
“Good”
This is a wonderful, spacious and creatively decorated apartment. A special pleasure was to have the huge balcony-terrace, which you can access from any room. The apartment is in the same building as Superdino, in 3 minutes away from Mercadona. Everything is nearby: restaurants, beaches, Martianez pools. The apartment is well equipped for a long-term stay, lots of beautiful and comfortable dishes, a comfortable bed and sofa, high-speed fiber-optic internet. The building has its own swimming pool. Everything was clean, the apartment is a bit cool and we had to use a heater fan couple times (in early March), the sun is only in the morning until 11:00, which could be an issue in winter, but in the summer that's what you want.
The quality of service by the management company is good but could be better. Although they were responsive and helpful, we had some issues which could have been avoided. Cleaning arrived to the appartment together with us, which resulted in 2.5 hours check-in delay. They have failed to produce the keys from pool area during our 2.5 weeks stay there even after couple of reminders. Luckily there is other entrance to the pool area (side of the building opposite to the lifts; from appartment go right) which we used instead. They use a pin-code lock on the appartment door and pin expires after 2 weeks which we weren't aware of. If they know about such behaviour of their system, they could have generated a new pin-code for us in advance and we wouldn't be sitting under the door locked out of the appartment waiting for new pin-code to be generated.
Casa Charo · Las Palmas
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