Casa Emerenciana

Advised not to use oven and hob at the same time. No form of heating at all even in the cool January evenings. Although Casa Emerenciana has lots of rustic charm parts of it need some attention, e.g. loose tap, flaky plaster. It suited the two of us but wouldn't really work for the advertised capacity of six.

The owner refused to give us the keys to the apartment. In the morning, we asked her when we could check into the apartment. To which she replied that she needed time to prepare them. At 4:00 PM, she wrote that the apartment was ready and she was waiting for us there. We responded that we would arrive in the evening because we were on the other side of the island and couldn't come immediately. (The check-in time was from 4:00 PM to 9:00 PM) After that, she started calling us and said that if we didn't come immediately, she would cancel the booking. All attempts to explain to her that we couldn't come immediately were in vain. We offered that we could collect the keys from any possible location, asking her to send us the address, to which she responded that it was either now or she would cancel the booking. She didn't want to listen to us, switched to Spanish, shouted at us, and her level of English was bad . After that, we asked our friend who knows Spanish (he was not with us) to call her and negotiate, but this was also in vain. She spoke to him rudely, impolitely, and raised her voice, even though he was just trying to help us. She told him, let your friends find a place to stay elsewhere, but they won't be in my house. After this, we tried to contact her again, but she didn't answer. We also called Booking support, and they too tried to contact her, but it was equally fruitless Conclusion: we were left without accommodation on New Year's Eve.

Everything was great.