Casa exclusiva, jardín y piscina privada

Mette

spainhotels · 18 Jul 2024 · DK

3.5/5

“If you don’t expect luxury in door, can put up inadequate management, then this is a great place for families!”

The best

The pool is very nice!! The outdoor area is large and the facilities are great for children! The kitchen is smaller than it looks in the photos and a bit of a mess, but everything is there for cooking, when you start looking.

To be improved

The house is run by an agency, you can’t call them and they only respond by WhatsApp. I would suggest maintaining the correspondence in booking.com. A cleaning fee of 250 € is added on top of the price. This fee was however returned to us as the house was not properly cleaned and the beds were not made when we came. The check in was overall not very professional. The agent who was checking us in, said it was actually not his job, he was just doing someone a favor, he was not very flexible and only explained us the keys. The house is in fact three independent spaces that are only communicated by the exterior. This worked ok for us, but may be an issue for families with smaller children. (Top apartment sleeps three, pool apartment four and the main house was two double beds and two bunk beds).

Feedback from a real guest

Emilio

spainhotels · 26 Jun 2023 · ES

2.5/5

“Property with great potential but winahost average hosts.In need of Air Con and an upgrade”

The best

Size of the land and Pool size. Despite the fact that the pool was not clean on arrival. We could use it but it was not clean at all.

To be improved

The house was only set up with 4 bedrooms 2 of them with bunk beds for 5 adults. We had to ask for the other bedrooms to be set up so we could have different bedrooms and to avoid adults to sleep in bunk beds. Not very proffesional to charge for the full house but only do part of the bedrooms, 2 of them with bunk beds considering we were 5 adults. The fact that they charge, without having a check in on the same day, 35 euros for a late check out is very poor after paying €1,270 for 2 nights.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

7.0/10 · 3 opinions

Clean rooms

Friendly staff

Great location

Comfortable beds

General summary

7.0

out of 10

Service 8.30

Service was generally appreciated, although a few guests had complaints about wait times.

Location 8.10

The hotel is located in close proximity to many key landmarks and public transport.

Overall Experience 8.00

Most guests had a positive overall experience and would recommend the hotel to others.

Room Quality 7.80

Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.

Cleanliness 7.50

Guests consistently mentioned cleanliness as a positive aspect.

Food and Beverage 7.30

Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.