CASA LLEÓ

The property didn’t have the basic things you would find in other properties and need like shampoo, body wash in the bathroom or salt, oil, coffee, water, paper towel or even dish soap in the kitchen. If you are staying for less than one week, I think they should provide all these things. If you arrive late and all the stores are closed you won’t even have water or coffee to drink. The toilette paper they provided was only for 1 day (leftover from other guests). The owner was not easy to contact. Before our arrival I asked the owner what was the code to get the key to access the property (that was around 1 pm) and I didn’t have the response until evening. Fortunately, my husband was able to guess it otherwise we would be outside the property with the heat for hours!! Per the owner she doesn’t get the messages through booking.com right away. I had to suggest her to communicate with me through whatsapp. I don’t know I didn’t have this problem with other property owners. Before Mallorca my family and I stayed in other five properties in London and throughout Italy and didn’t have communication problem with them and all of them provided the basic things. Also, the property does not have air condition. The heat is bearable in the kitchen and living room but NOT in the bedrooms. Even in the days that are not so hot, the bedrooms need air condition. They also need to replace the cooking range. They fixed it on our first day but it still not working properly. We spend at least 30 minutes to turn it on.