Casa Natalie

The Villa needs serious maintenance updates. Tiles out side are dated and some are loose and dangerous. Edging around the Villa, concrete needs filling and painting. Metal shutters need replacing. Bare wire in garden just covered by a plant pot. Serious infestation of Ghost Ants in the villa, all kitchen surfaces and walls contaminated with these, had to keep all food items in fridge due to this, including tea bags, thousands cleaned up daily. Food prep had to be done outdoors due to this. Tiles in en-suite on the floor in the shower are spongy, looks like they’ve been laid over something as water comes up from beneath them. Not hygienic.

The pool was very cold

Shutters/windows… not all windows locked meaning we left virtually all shutters locked. On the plus side it kept things cool. Needs ovenware to enable cooking in the oven. Some TLC on property would be good … for e.g. bare wires on display, pillows, main shutter really difficult to open.

Advertised that the villa included a washing machine when in fact it broke down the day that we arrived and was not replaced until 4 days later!, the day before we were leaving. We were told to use the local laundromat that wanted to charge us €75 to wash towels!!! Maintenance couple were wonderful and came to drop off a few towels for us to use although we still had to taxi into the centre to an alternative laundromat to clean our clothes costing us €50 and 4 hours of our life that we will never get back. Furthermore the villa could really do with a bit of a tidy up, loose sharp pieces of wood sticking out on the pool, pool quite cool even though it was advertised as heated? And lots of tiny bugs all throughout of the villa, made it feel a little grubby. Although we enjoyed the villa we sadly won’t be returning mainly because of these issues. Such a shame! What could improve it? Better communication between the owner and holiday makers. Owner to maintain the property to a high standard Should the washing machine break down in the future, holiday makers to be offered some level of compensation. Also please advise that the property has 29 steps to climb up before you can actually get into the property! Not appropriate for those of us that are disabled!

Dirty pool. Freezer didn’t work. Pillows need replacing. Electric socket next to bed didn’t work. Property looks tired and needs some tender loving care.