Casa Paloma

It felt cold inside the property (it was 13-18 degrees one January weekend), as the curtains were very thin and there was no heating. We didn't like the layout of the house - there was barely any kitchen space to prepare anything. The woman (owner?) sent us a message asking what time our return flight was - we replied immediately and also asked what time check out was (as on the website it said 9am, which is a bit of an unreasonable time) and she ignored us. We thought it was a bit pathetic that she messaged us as in pretending to be friendly and helpful but then when we asked a question she just ignored us.

A brighter light in the bathroom would have been useful, along with an oven tray for cooking. Also, communication was left to the last minute and we felt arrival instructions could have been given earlier. We didn't receive a code to the gate leading to the pool either, so had to ask a resident.

Need to advise the owner that we found communication difficult as they didn't respond to my WhatsApp messages. Had to send emails to chase them. Arrival details given very last minute. Couldn't get the WiFi code for 24 hours as it had changed. There is no information book in the apartment given, e.g., how to access the pool, etc.