Casa Rural Basajarau

Maria

spainhotels · 27 Jun 2025 · ES

4.0/5

“Very good”

Feedback from a real guest

Ann

spainhotels · 08 Jun 2025 · GB

4.0/5

“Lovely stop over in the Pyrenees would have liked to stay longer and explore more”

The best

Beautiful location and views

To be improved

Quite hard to find

Feedback from a real guest

Dilys

spainhotels · 19 May 2025 · ES

4.5/5

“Superb”

Feedback from a real guest

Maurice

spainhotels · 10 May 2025 · GB

3.5/5

“Good”

The best

Accommodation we had a room with a balcony which was lovely. The room was clean and very pleasant. The hotel had a lovely fire place outside our room in the lounge area which was beautiful.

To be improved

Belen, who is the owner of the hotel, in my opinion, was unprofessional. There was a misunderstanding which fired her up and with her strong character was loud and very rude. There is no way you speak to your paying guests the way she did. She was, in my opinion, arrogant.. Photos on booking.com misleading. Photos with balcony have a lovely view BUT not of the pool. Description needs to reflect exactly what you are paying . My advice to customers wanting to stay is to go. It's a lovely place, however AVOID. Belen and speak with José the husband, he is pleasant. Would I go back? No, because in all the countries I have travelled and stayed in 100's of hotels, I have never ever been spoken to so rudely. Belen has a tendency to lack quality customer service and especially how to speak with people. This isn't the first time. Booking.com should be addressing her attitude. They are using the room with the balcony photos to entice customers. Pricing for other rooms that don't have windows are over priced. A greedy approach has been adopted to take advantage

Feedback from a real guest

Paulie

spainhotels · 31 Mar 2025 · NL

5.0/5

“Exceptional”

The best

Belen is amazing, this place is magical - highly recommend, including Belen’s fabulous cooking!

Feedback from a real guest

Michail

spainhotels · 01 Mar 2025 · GR

5.0/5

“Exceptional”

The best

Great hosts, amazing service and beautiful location!

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

9.1/10 · 84 opinions

Friendly service

Beautiful location

Comfortable rooms

Delicious food

General summary

9.1

out of 10

Food and Beverage 9.59

Both breakfast and dinner received high praise from most reviewers for quality and home-cooked style.

Service 9.56

Multiple reviews mention the exceptional attention and friendliness of the owners and staff.

Overall Experience 9.26

Overall sentiment from guests reflects a highly satisfying stay.

Location 9.10

Reviews often emphasize the tranquil and beautiful setting of the location.

Cleanliness 9.09

The reviews highlight cleanliness as a major positive aspect across multiple entries.

Room Quality 9.05

Guests appreciate the comfort and decor of the rooms.