Casa Sunrise Fuentesol 16 Casasol

The drive is very steep and my fit 79-year-old mother really struggled. Taxis refused to go up there even though you can turn round at the top. Obviously, they don't show a photo of the steep drive up to the door but if I had known I wouldn't have booked it. Mum is now in a lot of pain from that walk-up twice a day. Also, the pillows in both bedrooms were terrible. The bed was super comfortable but the bedding really let it down. There were 2 single duvets on the double bed rather than a double. There was barely any stuffing in the pillows and they smelled of sweat. I don't think a cleaner would notice this but they really need new ones. Casasol were brilliant so I think if I had contacted them perhaps they would have replaced them but it was Christmas and afterwards there were only 2 days left so I didn't bother.

The pool area is just for families, there is not allowed music, drinks, ball games so nothing for younger people.

Was told that I was to wait 30 minutes outside in 30 degree heat upon arrival. Booked transfers though the company at an advertised discounted rate only for the taxi to not arrive. This was at 2.30am which proved very stressful and expensive when trying to flag down a taxi and nearly missing our flight - company offered no help at all and have repeatedly ignored all communication. Rude staff, horrendous service, bad location (top off a hill with no easy access surroundings) Rooms were clean but very very dated. Pool was the only highlight. Wouldn't return and definitely wouldn't recommend.