CASA SUR APARCAMIENTO GRATIS

- The bed was not comfortable, especially the upper bunk. It's noisy and difficult to climb onto. - The decoration was rather old and tired. - There was no soundproof so you could hear all the noise outside. - The bathroom had no ventilation.

I booked the entire apartment on 31st May but when we got there only one room was open, when we contacted the host he demanded more money for the opening room. I contacted booking (they assured me that they would resolve the issue but nothing happened and we slept in one room while paying for the entire apartment). The next morning when I woke up I saw that the host had cancelled my booking due to no show, whereas, we stayed at the apartment. Now this is an alarming situation and a security risk, I contacted booking again in the morning (since their customer service is so nice that they cannot even follow up) and booking assured me that I would get a refund as i booked the entire apartment and till the writing of this review nothing happened. I am surprised how bad the customer support has become at booking lately. Being a very long Genius 3 user Hopefully my comment would be taken as constructively to put their house in order and not brush everything under the carpet (deleting comment going against policies). Surprised that how booking allowed this property on the first place.