Casa Teiga

Hidden charges - before our arrival, we were advised there would be a further 21 euro charge. This is because the Spanish banks charge their customers commission on the euros we sent from the UK due to Brexit. I contacted Booking.com and they advised me not to pay it and to ask for proof, so that I could forward it to them. The price advertised states that it includes taxes and charges. On arrival, Dina asked for this money. I showed Dina the email from customer services. She then said that all her other guests had paid it without complaint because they felt sorry for her as she should not have to pay this charge. It made us feel very uncomfortable from the beginning. It was not our bank that charged, it was their bank. When she left us, she told us we could contact her if we had any issues. I contacted her that evening and asked where the Beige pool towels were, as it was requested in the rules that we use them for the loungers. She did not reply and neither did she present me with proof of the bank charge. We had to purchase pool towels - we have always been supplied them in a property that has a pool. The apartment is in full sun from morning to evening which makes it incredibly hot inside, so I slept outside on a lounger where it was cooler, the fan that was supplied was not fit for purpose. Small kitchen that needs updating and very uncomfortable sofa. Note added on 28 Oct 2023 - the response below from the owners wife - very untruthful - she made out that the response was from her husband but it was from her phone. The photos you see on my post were taken at 0915 on the day of departure and the apartment was left immaculate by us. Booking.com still advise you do not pay any extra fees as it is not stated in the description and it is their fee, not the Guests. There were no pool towels - she calls them beach towels - semantics. She did not speak to us on day 2 as we were not there. On Trip advisor, it states there is air conditioning. AVOID.

Pillows were nonexistent