Casa temática Andaluza con vistas al valle - El Mirador de Benahavis

This is the 2nd time we have stayed here, but sadly it will be our last as some of the concerns that I expressed last time have not been addressed nor the comments of other guests in their reviews. Despite getting asked for feedback. I would say though it is a good price you pay so we don't expect it to be of a luxury villa standard but we do expect general cleanliness. I know from previous response to concerns you have said you have a professional cleaning team in who have not reported the awful smell to you but perhaps you should check it out yourselves. We do think it could be drains rather than damp but you should at least check it out. The main concerns though were the loose sockets in the room my grandchildren were using, the broken shower, which was mentioned by previous guests back in January but not addressed. Also the towels smelled musty and some of them full of holes as well as the bedding on the double bed. We had to wash all the cutlery before use (not able to dry as no tea towel provided) the chairs under the table in the lounge are extremely dusty as well as under beds and sofas. There was also an empty tablet packet on drawer unit in 3rd single bedroom, in double bedroom a dirty towel and a pair of someone else sock in the cupboard. As mentioned before no information on how to use any of the equipment you have now supplied rules of the house but no useful information for new people to the village. I know you will reply to this feedback but if you don't want constructive feedback on how to make this place better and only want to defend yourselves then don't ask for it.

Photos were not a true representation at all! Eg: the pool shown appears to be beside the apartments garden but is in fact very far away in the distance. Bottom floor of flat couldn’t be used because of the stench of damp. Hot water would run out within a minute which meant freezing cold showers. Would not recommend.

Not a case of not liking but more tips or suggestions to make it perfect. Would have been useful to have information in the property as to how to use things like washing machine, tv, small oven, heating as very cold as January. Used air-conditioning unit but not sure how efficient & very wary of leaving it on all the time. Found little heaters in the wardrobes used, which were very useful. We know the village, but for newcomers, an information pack would be helpful - where places are, taxi information as no regular local bus to the coast, local walks nearby like to the reservoir, restaurant details or takeaways, Dr/hospital details in case of emergencies. A shower head holder on the wall in the en suite would be helpful so you can stand up & a non-slip mat for the bath. My son commented on the fact that wall sockets didn't seem safe in the bedroom to the right of the bathroom. Also, the shower holder is broken & doesn't stay upright. If a family is staying, maybe handy to have option of a stairgate as the staircase downstairs is unsafe for young children. Luckily, when we stayed previously our Grandson wasn't mobile.

Loved it