Casas cueva El Castaño

David

spainhotels · 07 Jan 2025 · GB

1.5/5

“Dreadful value for money @240 Euros for one night. Only positive was that when we asked for 9.00 checkout so that we cou”

The best

Very little. We were not interested in the Spa Bath and that is basically all you are paying for

To be improved

Communication with owner very patchy. Introduction to property was all about him collecting 100 Euro Damage Deposit and no explanation about facilities (0ther than Spa Bath which we said we did not want to use). Kitchen is minute, there is no Kettle or Cups for tea or coffee making. Microwave pushed away in cupboard under sink. Don’t know where you would set it up if y ou got it out. Not an option to self cater in this apartment. Yes it is kitted out cave style but the lighting is so poor you are constantly in danger of losing things ( even the feature lighting had 5 bulbs not working which added to the problem. Quadrant shower so small my wife decided it was too risky to shower. Owner has a restaurant in the village, when asked what do you do he replied “ I do the money” so absolutely same at this apartment, dreadful value for money with absolutely no thought or care about lacking or poor facilities, just take the money. Pretty village but not at this price with this attitude to customer care. Should be closed down and or taken off Bookings.Com

Feedback from a real guest

Marissa

spainhotels · 09 Dec 2024 · CA

0.5/5

“Misrepresentation of property! Don’t stay here”

The best

Incredible disappointment with this property. The host is a complete nightmare of a person. We only booked this for one night for a romantic anniversary, the hot tub was the only reason. When we first checked in the host told us there “may” be a “leak” but it should be “fine”….not fine at all! We had the hot tub on for 20 minutes and it leaked out of the bottom of the tub all over the room. We spent our romantic evening mopping up water. To make matters even worse, when I expressed my concerns to the host she accused us of breaking her hot tub!!! No apologies, no accountability. Do NOt stay here, it’s not even cute…very tacky decorations and smells bad.

To be improved

The host is just terrible and should not even be dealing with people.

Feedback from a real guest

Melanie

spainhotels · 10 Jul 2024 · GB

4.0/5

“Great location with fantastic views - perfect for our stay at the music festival and just far enough from square that mu”

The best

Location comfortable bed and very spacious

To be improved

Difficult to find in car using google maps - directions would be helpful eg next door to the hotel and park in car park opposite

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

8.6/10 · 27 opinions

Jacuzzi

Beautiful design and decor

General summary

8.6

out of 10

Location 9.07

Spectacular site and well-decorated.

Service 9.03

Corina the host was very kind and attentive.

Overall Experience 9.03

Overall positive, highly recommended for romantic escapes.

Room Quality 9.02

The room was very nice with a jacuzzi.

Amenities 8.55

The jacuzzi was perfect.

Value for Money 8.51

Good overall experience justifying the price.