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Verified reviews from real guests who have already stayed here.
Staff were described as warm, friendly, and welcoming, with excellent reception service.
Excellent food quality noted consistently across reviews.
A great choice for relaxation and enjoyment came through strongly in the reviews.
Generally good location mentioned, but access could be challenging for wheelchair users.
Prices for taxis were reasonable, indicating good value when arranging transport.
Comfy beds and clean apartments indicated a good room quality.
“Very good”
Excellent selection and lovely settings inside and outside. The older building has great character
Dining staff were tourist weary, which we experienced pretty much everywhere in Puerta del Carmen, however the receptionists were excellent
“Exceptional”
“Solo traveler”
The rooms were nice and clean, they would also clean and change everything every 2 days. The staff was very friendly and attentive. Every morning, you get fresh food and a range of selections, they would frie you eggs freshly if you request it, and also omelette. They have a gym with loads of equipment and also give classes, they have trained physiotherapyst there who can give a range of massages and also help with any disability and pain that comes with it. They kept a cake I ordered for myself in their fridges and served it to me whenever I requested it. The staff always took their time to ask you how your day was and remember if you planned something nice. As someone who likes food, I was very pleased with the menu at their restaurant in the evening, and the food tasted great. I did not once have a bad meal or something I didn't like. Sometimes they have live music, which gives a special touch to a meal. The receptionists were very helpful and lovely. One even gave me a hug for my birthday, as I said they are very attentive and nice. For a price, you can even get your clothes washed.
There was nothing I didn't like, which I was very surprised with as I thought for sure I would find something as I could be quit fussy.
“Exceptional”
“Exceptional”
Nice staff all round we. Will probably return again as they appreciate our disabilities .
“Exceptional”
Casas Heddy, Well-being Resort · Puerto del Carmen
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