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Verified reviews from real guests who have already stayed here.
Many positive remarks about staff responsiveness and assistance during issues.
Generally positive feedback on the location, with some noting it wasn't close to the center.
Positive remarks about breakfast quality, especially for dietary needs.
Despite some issues, overall a commendable experience for many guests.
Considering the overall experience, value seems reasonable though some issues reported.
Some amenities were noted as unavailable (e.g., funicular) and heating problems reported.
“We enjoyed our visit tremendously.”
Nice Hotel and staff but on edge of Palma City.
“Lovely stay”
Lovely stay at this hotel. Really friendly staff.
“The worst hotel in Palma”
Firstly, the indoor pool was uncomfortably cold, making it unsuitable for use. More concerningly, we observed a baby removing their nappy in the pool. This was extremely unpleasant and raises serious questions about hygiene and the adequacy of supervision and sanitation procedures. Secondly, our room was not serviced until approximately 6:30pm on one of the days. This is unreasonably late and caused considerable inconvenience. In addition, no fresh towels were provided, which is not in line with expected hospitality standards. Finally, basic amenities were not adequately replenished. Teabags, for example, were not topped up daily; instead, we were provided with a total of four for the entire duration of our stay for a week. This is clearly insufficient. Taken together, these issues reflect a failure to meet reasonable standards of cleanliness, service, and guest care. I would appreciate your prompt response addressing these concerns, along with an explanation of how you intend to prevent similar issues in the future.
“very bad”
dusts everywhere, extremely thin walls and noisy, bedsheet smells, mosquitos, no water, overall poor service. The two receptionists (especially the A lady) who worked at the evening of 23rd, July, 2025, around 6pm, showed some major attitude towards the guests. 1. ignoring us at the reception repeatedly 2. poker face during interaction 3. talking about the us in Spanish 4. inpatient during conversation, keep cutting off when we're speaking 5. somehow punishing us for booking rooms on Booking.com by withholding deserved discounts as Catalonia Rewards 6. refusing to provide water and other disposable items, unlike other Catalonia hotels 7. showing no concern when we are clearly distressed by their poor behavior which distinctly contrast the friendly employees in other Catalonia hotels 8. Please explain if this is not discrimination against Asian guests
“Great friendly staff”
“Attending a family wedding, the location was perfect.”
The location, very helpful staff.
Hard to order and keep track of drinks/food on room number
Catalonia Majórica · Palma de Mallorca
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