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Verified reviews from real guests who have already stayed here.
Staff were noted as friendly and efficient.
Good location close to the boulevard.
Food at the pool bar was great and service was positively noted.
Good facilities for families, but pools and some amenities had operational limitations.
Mixed feedback but overall a satisfactory experience with potential for improvement.
Value was noted as acceptable considering it was budget-friendly, but some extra fees were unexpected.
“Was disappointed overall with my stay”
The location
The facility’s
“Great for families”
Pools for kids were excellent and no need to look for beds before 9am.
Having to pay for everything in your room after you've paid a fortune to be there. Examples; AC=Pay by day, remote control for TV= paid, extra towels €15 🤦 pool bar doesn't open until 12pm not good for maybe getting a coffee or a water.
“Lovely pool area plenty of sun loungers pool area very clean · Cons: Cleaning was poor we were there for 2 weeks probably got half cleaned 4 times in the 2weeks had to buy cleaning products my self to clean apartment very disappointing it would definitely make me think about booking again a shame as everything else was great”
Lovely pool area plenty of sun loungers pool area very clean
Cleaning was poor we were there for 2 weeks probably got half cleaned 4 times in the 2weeks had to buy cleaning products my self to clean apartment very disappointing it would definitely make me think about booking again a shame as everything else was great
“The price is good but some staff should have some serious training”
Price compered to other hotels was good.
Staff at the check in was very rude. He should not assume that people do not speak spanish if they start the convesation in english. Has no manner and no pation to expain things, like why do i need to pay 150€. Turned out it was a refundable deposit which is absolutly fine but then he made a comment in spanish “Que balnco” which in the situation was very rude and unexceptable. Also we paid deposit for the remote controller what we returned on our check out and they said they willsend the money back with the deposit but they never did. The sauna was not working and we had a waterleak what turned out it wasnt and a water was coming from the drain next to the toilet, hasnt been fixed (room 411). The man at the Bar who was working on Sunday also probably burnt out as the way he was tr eating customers was very bad compered to his college who was working on Saturday who was a lovely gentleman.The ladies at the reception were very nice and also the Cleaning Team were very polite.
“Pool was great kids with the slides but pools a little deep · Cons: The apartments and general areas can do with a bit of updating. So can a sweeping brush in the rooms. Don't like that you need to put a deposit up for plenty of anything, for example €150 deposit on arrival which you get back the after you leave €12 for aircon remote €6 for tv remote €6 for extra key €15 for safe +€1.80 a day so before you even leave reception nearly €200 in deposit”
Pool was great kids with the slides but pools a little deep
The apartments and general areas can do with a bit of updating. So can a sweeping brush in the rooms. Don't like that you need to put a deposit up for plenty of anything, for example €150 deposit on arrival which you get back the after you leave €12 for aircon remote €6 for tv remote €6 for extra key €15 for safe +€1.80 a day so before you even leave reception nearly €200 in deposit
“Nice, well equipped apartment close to many beautiful beaches.”
Very kind and helpful staff, the pool was clean and spacious. There is a shop/grocery store in the apartment complex where you can buy food and drinks. You can easily reach "Aldi shop" which is also just a few minutes from the apartment. Also, it's close to the amazing Playa Blanca beach (about 15min on walk). Many tourist attractions and beautiful beaches are close to the apartment such as Playa Flamingo beach, El golfo, Timanfaya National Park.
We were satisfied with everything.
Caybeach Sun · Playa Blanca
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