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Verified reviews from real guests who have already stayed here.
Included useful items for convenience; positive feedback on amenities.
Not explicitly mentioned, but implies good support for families.
Standard quality for this hotel tier; service could have been better.
Mentioned good views; overall positive sentiment.
Mixed feelings; while there were issues, some aspects were enjoyable.
Some concerns over the overall value due to cleanliness issues.
“DON´T BE FOOLED by appearances and excuses, it is NOT what it seems to be”
The view is nice, but it doesn't mean much considering that we could barely see the sunset. The host tried to talk up the circumstances (at least they tried/made an effort), but when there's no solid and good foundation even excuses that tries to put everything in a good light doesn't help.
Ant infestation in the kitchen. No elevator and steep stairs to the second floor. The utensils and equipment were below the bare minimum, partly worn out or of poor quality. The beds smelled bad - we had to wash everything first. Overall, the place was dirty and dusty, and only the surface seemed to have been cleaned for appearance's sake. One of the two showers was unusable during our stay, and we were only informed about this a week before arrival - any compensation offered doesn’t make up for that. The garage was unusable (too tight and impractical) resulting in endless searching for parking and a lot of walking up and down these steep and uncomfortable streets, which added extra stress. We traveled as a group of family and friends (4 people) and felt uncomfortable from beginning to end, to the point where we considered leaving early. Communication with the host was via WhatsApp. Despite being in the digital age, this felt very impersonal, you might as well communicate with artificial intelligence, which would probably be more solution-oriented and effective. My personal advice to anyone considering booking this accommodation: stay away! Unless you're okay with a place that may look modern on the outside but fails to meet even the most basic standards in terms of hygiene, equipment, and comfort. The location also isn’t ideal if you want to experience the facets of Tenerife, unless you don’t mind endless drives on narrow and nerve-wracking roads. Or you just stay in this area and “enjoy” the north - although I doubt this area is representative of the northern part of the island. It felt more like the atmosphere of a run-down train station, in terms of the streets and neighborhood. As an experienced traveler and lawyer, I’m extremely disappointed. I’ve never experienced anything like this. Let me be clear: these are not exaggerations. These are facts with evidence, (wish I could add Videos) and nothing about the situation can be justified. Save your money.
“Exceptional”
Everything was wonderful. Thanks a lot
“Exceptional”
The view is amazing at sunset. Having a garage next to our apartment was also a great for us. The apartment is well equipped with everything. Host was super nice and made some recommendations for trips.
“Exceptional”
Very spacious, fully equipped apartment with great location. The best part is the view. Easy contact with hosts who respond and react very quickly.
“Expensive night in Icod- We left it was so bad 🥲”
Great view.
Horrific smell. Window was left open by the kitchen, which we felt was due to this. The whole apartment smelled stale. We reported this to the hostess. The apartment was tired and so was the bedding etc. Minimal utilities in the kitchen also. It was so bad, we didn’t actually stay for the night we booked. We had to pay to stay in a hotel.
“Exceptional”
Central Modern Apartment with Private parking & Ocean view & Coffee corner · Santa Cruz de Tenerife
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