Charming Apartment Historic center Málaga

No parking facilities. Pictures shown on booking seems have gone some digital improvements. Almost no assistance when registering for chech in. Tried several times, but no assistance offered from the host - only sayings it is mandatory. Refrigerator seems to have been used for many years, seems it is an oldish rental lodge, not a hotel, as the name indicates Please, see the photo attached from the room refrigerator. Very expensive, but in reality the place does not worth it, many other better options exist.

This was probably the most unwelcome and distressing welcome I have ever had. The online checking in system and access to the apartment was very poor. I understand the legal requirement to register with passport details etc on arrival but this was unnecessarily bureaucratic, impersonal, extremely difficult to operate on a phone, and made even worse with the host being particularly unhelpful and rude. It was actually quite distressing when we were outside the property unable to get inside after a long journey and then being told we were being difficult and should cancel the booking if we did not like it. There is a translation into Spanish on their app but this is cumbersome and does apply to the whole site so were expected to sign something we did not understand to access the property. I did not feel our comments were taken seriously and were There have been several other comments about the impersonal and unhelpful manner of check in. The mattress was probably the most uncomfortable I have ever encountered. It has collapsed and urgently needs to be replaced. We even turned it in the hope that it would be better. There have been many comments about this and the response has always been that 'comments about the mattress are very subjective' which I think is a very poor response when there is clearly a serious problem here which needs to be addressed.

Conscious of other apartments and street, which would be expected

The bed is not comfortable, the sheets don't fit. The sofa is not comfortable to sit on. There are too many cushions in the bedroom with nowhere to put them.

The property needs a comfortable chair!!