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Verified reviews from real guests who have already stayed here.
The apartment's location was highlighted positively for its proximity to Retiro park and the metro station.
Guests liked the spaciousness of the apartment but had issues with the entry system depending on WiFi and noise levels in the building.
Mixed opinions on the overall experience, with positives like comfort and location balanced by negatives related to amenities and service.
Guests appreciated the overall cleanliness of the apartment, although some mentioned minor issues like noise levels and lack of essentials like washing up liquid.
Mixed reviews on service; guests had difficulties with the entry system and communication with the management team, while some appreciated the team member showing up with a key on the 2nd day.
Some guests felt the lack of basic essentials and problematic entry system affected the perceived value for money.
“Lovely apartment. BUT customer friendly presence required for the entry system for ease...”
The apartment was very charming indeed. Very comfortable and the beds were to die for. Spotlessly clean lovely and bright. Very close to the Retiro park which was delightful. Also handy for the metro just round the corner.
The entry system was complicated and didn't work on my phone, even though I have a smart phone as requested on the web page. Trying to get through to the management team was laborious and stressful. I had to call four times asking for a key. A member of the team showed up on the 2nd day with a key. Also the noise level in the block was horrendous from residents and the builders, who started work at 6:30 in the morning. Banging, drilling and shouting it was relentless!! There was no washing up liquid and not even a grain of salt or pepper, also no instructions for any electricals, which I would have thought are basic items to be found in any apartment.
“Exceptional”
“It’s a nice big apartment that feels lived in. And is quiet.”
It’s very spacious
The main entrance depends on wifi. It broke one and we couldn’t get inside.
“Fantastic value in a classy apartment”
Everything, the neighborhood, the apartment and the friendly staff
Just a suggestion, pls put some wall handles as well as rubber mats in the showers for adult guests
“Very good”
The apartment was very clean and comfortable. The appliances in the kitchen were like new. There could have been some salt and oil for cooking.
The only thing was that you could hear the neighbours upstairs quite a bit
“Good”
Charming Retiro · Madrid
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