ChezmoiHomes Trinidad Deluxe 5

Nothing

When making the reservation with Booking.com a picture suggested that the apartments of this location where situated in the front of the building with window on the square (plaza Trinidad). See picture. In the description no mention was made that this particular apartment was located on the side of the building with the window on a small street. We found that disapointing.

Communication was very confusing with property company/host that runs this apartment. We were given information that was either outdated and/or incorrect. Before arriving we reached out to host about arriving by car and asked about directions and other things to know about our arrival. Host minimally answered only some of our questions, so we were already a bit confused arriving with the car. Upon arrival we were sent a code to get in, but it was incorrect. Had to message back and forth to get the correct code. Once in the apartment ,we were sent an incorrect code for the WIFI. Again had to communicate to host about this and went back and forth with messaging. Not an easy check-in and the frustrations were building. Although the apartment is nice itself, it had minimal supplies. Example: We were left 2 coffee pods for a 3 nights stay for 2 people and there was not much of anything else. No printed instructions or information was left about the apartment and/or sites etc. We don't expect everything, but with minimal communication, inaccurate information, and no added touches to feel welcome, it colored our first impressions on this stay. As well, they offered a discounted rate on parking and we had to go to their office to purchase. We went there, but no answer at the door. Had to call again and was told they are at a different location than the address we were previously given. The woman we met was very nice, but again we had outdated information. Maybe it was an off occurrence, but this was our experience. I think because this seemed like it is run by a large organization, something personal is lost. There are a lot of places to stay and choose from, so it would be wise for this company/host to have some personal help with these properties (all 100 of them!). Hire a live person to meet and greet and/or at least make some effort to make it very easy, clear and comfortable for guests to do self check-ins. (more coffee pods to start!).

Nothing.

The shower wasn't very good, a little bit old.. the energy was off a few times because the air con with other appliances it was too heavy. And in the kitchen there's no salt, there's no seasonings, np olive oil, you need to buy all these things to cook,. would be good having only the basics like salt, sugar, oil for cooking , because when you spend a few days it's a waste to buy all that and then throw it away.

The bathroom is located in the bedroom and it doesn’t have a locker, and its door is noisy. Our child would wake up when it is opened. The window of the bedroom looks into apartment’s gap and you cannot open it since there is a noisy ventilation of a restaurant in the ground floor. The carpet in the living room is so dirty that it is better not to have it. We were denied for a late check out and were asked to check out at 11:00. You can drop your luggage in their office which is 10 mins away from the property. Bear in mind if you have o lot of luggage. Finally, few words about the managers. They don’t respond after 8 pm even in an emergency case. They lied to me that the invoice will be provided at the end of the month but never keep their promise even weeks later. I will never come back to this property again and don’t suggest this place.