Climia 2Sleep Apartments

These apartments are spotlessly clean and in a very central location. Be aware that they overlook a shopping/street food area so there is an expected level of background noise but nothing too awful - the balcony door provided good soundproofing. The apartments themselves are spacious and comfortable but the soundproofing between adjacent rooms is poor, especially if you have morons who insist on dragging furniture across the tiled floor at night or at the crack of dawn. All the reception staff were incredibly helpful, allowing us to switch from a double to a twin room, and to help us confirm our airport transfer pick-up time. I would definitely return here - just with a decent pair of earplugs.

Location was excellent. Very clean . Self catering with fridge and cooking facilities. Supermarket just across the road. TV good . Lift . Everything you need . Would definitely come here again.

My husband and I stayed here for three nights in November and we would definitely recommend it. Are room was clean and big with everything you need in there. The lady at reception was lovely and helped us with anything we needed. Great location and considering its very noisy street outside it wasn't noisy in the apartment. Would definitely stay there again.

Can't speak highly enough of climia 2sleep. Second stay here this year, staff are friendly, rooms are clean and the best location for the beach. Only criticism is the 2nd stay in October, we could use Benidorm Plaza pool and hotel which is the sister hotel, in October the pool was covered and now had to wear swimming caps. No one was in the pool because of this but was lovely when we went in August.

My wife and I arrived at the property around 1:00am on 8 November. Shortly after checking into our room, the reception called to say I needed to come down immediately to make payment as they had “forgotten to take it.” I explained that the booking had already been paid through Hotels.com, but the receptionist became insistent and repeatedly told me I must come down right away. Despite my refusal and request to deal with it in the morning, he continued shouting down the phone. Around 2:00am, we were woken again by a knock at our door — it was the same staff member demanding payment. I also asked him about a loud buzzing noise coming from the electrical distribution board in the room, but he said he didn’t know what it was. He again insisted I come to reception and even threatened to call the police. At around 2:30am, I reluctantly got dressed and went to reception, where he checked the system and confirmed that payment had been made to Hotels.com, and the hotel had not yet received the funds. I told him I wanted to make a complaint about being disturbed and about the electrical noise. Although he offered to move us to another room, it was already very late and my wife was asleep, so this wasn’t possible. In the morning, I raised the issue again at reception. I was told the staff member was “in training” and simply given an apology. When I asked whether it was normal for a trainee to be left unsupervised overnight, I was told nothing further. I also requested compensation for the disturbance and the room being unfit for purpose due to the noise, but this was refused. This experience caused us significant stress, loss of sleep, and inconvenience, and the handling by the hotel was unacceptable. I believe we are entitled to compensation for the poor experience and the lack of a suitable environment for rest.

We booked for 14 nights and on arrival we were informed we would be in the hotel Annex. It was a few doors down from the main hotel. We booked a Superior suite. Superior to sleeping on the street ,yes. The room was tiny and if the wall table was up for use you couldn't get access to the kitchen area unless you crawled under the table. The whole Annex reminded me of student accommodation and had to walk up one set of stairsbefore you could use the lift. Never going to visit again or recommend. I will end with the one possitive, location.