COSTA ELISA20 MIL PALMERAS

Joan

spainhotels · 26 Jun 2024 · GB

3.0/5

“Average, sorry won’t be back”

The best

It all looked good to start with, then the issues started. These are all BAD POINTS..!!!First off, the electric box was cracked, one of the shutters in the Living Room didn’t close, the cutlery drawer didn’t close either, also the Air Conditioning didn’t work for the First 2 days because they didn’t open Monday-Friday.. When they did message they told us to swap the batteries over on the Television remote..!!! The TV itself did not work , the said the previous tenants had their own box or something, so we were to try a different setting on it , that didn’t work 😑. So we were not messing about with wires…!!! Also in the larger bedroom we pushed the bed over soo my 2 year old Granddaughter would not fall out the bed and the hairs & fluff it was underneath was a disgrace.! It had not been hovered in a long while… In the bigger bathroom, every time you used the shower 🚿 the water 💦 came out from underneath the glass , it obviously was not sealed properly, we had to use the towels & mats every time when showering to stop the water going out onto the tiles soo we wouldn’t slip..

To be improved

There was a lot of Stairs, actually 18 to get to the front Door.. Nothing like advertising..!!It was very far out , we had to get taxis everywhere & they did not have the correct address on booking.com as the went to wrong address all the time.Also the Next door Neighbour the leave their shoes lying outside the door & it stinks 😷 of Smelly feet 👣.

Feedback from a real guest

Leon

spainhotels · 31 Jul 2023 · NL

4.0/5

“Nice area in Spain with great property and swimming pool area”

The best

Nice

To be improved

Location

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

7.7/10 · 2 opinions

None mentioned

General summary

7.7

out of 10

Location 3.00

The location was problematic for guests, requiring frequent taxis and misdirection due to incorrect addresses listed.

Service 2.50

The service appears unsatisfactory with a lack of attention to fixing reported issues, such as air conditioning problems and a non-functional TV.

Room Quality 2.50

Room quality was compromised with broken fixtures, poor design leading to water leakage, and maintenance issues.

Amenities 2.00

The amenities did not meet guest expectations, with issues such as non-working air conditioning and deficient bathroom facilities.

Cleanliness 2.00

Guests reported significant issues with cleanliness, including unvacuumed areas and issues in the bathrooms.

Value for Money 2.00

Given the range of problems reported, the value for money appears to be low.