Crisol Vía Castellana

Terrible hotel experience, and serious problems with security. Not only was the hotel room sub-par, we had all our luggage and expensive laptop computer STOLEN from us IN FRONT OF THE RECEPTIONISTS. The shady porter guy at the door claimed not to have seen anything. Yeah, rght… Do not stay here. Major security concerns, and they will claim not to have seen anything. We placed a police report at the closest police station, and will follow up by taking legal action as well. Again, so not stay at this hotel. You have been warned.

I can't remember when I have stayed in such a horrible place. I almost tripped and hurt myself getting out of the bath because only one side of a support bar/soap dish was attached to the tile. Heard every sound from the surrounding rooms even though the guests there were not really noisy. My heating work but there was no heat in the rooms of my friends who were travelling with me. Breakfast was fine. Staff were friendly and welcoming. Supper was one of the worst meals I have had in any hotel anywhere.

You had what you paid, and definitely doesn't worth the money stay in this hotel. I incurring you spend a bit more and pick any other hotel. The mattress can't be more uncomfortable, poor lining bed, old bathroom towels and the general condition of the hotel is decrepit, and in a very bad condition.

This hotel is easy to reach from Madrid main station on metro line 1 and is a perfect stay for a quiet nights sleep. Rooms are spacious with all amenities. Breakfast is available and has a lot of selection but the only downside is that they don’t have a restaurant that is open for evening meals and considering this is about half an hour from central Madrid this would be a real bonus. There are lots of fast food places by the bus terminus but no restaurants

To say this was a shock to the system is an understatement. This is supposed to be a 4 star hotel, however... and this si not me being a princess, as i have stayed in many places over the years... so just a few (and my colleague also said the same) - rooms were musty and smelt - not in a good fresh way - no bottled water in the rooms - shower ran from arctic freezing to sun inferno if you ever so slightly touched the lever - rooms were basic - bed was plastic and uncomfortable - CC was awful and noisy .. the list could go on.. however thus not a 4 star hotel.. even The Hotel itself seems to be shouting into Madrid that it should be a 2 star only... (see pic)

We were only staying for one night arriving after 23.30. The room was very comfortable with nice toiletries and the breakfast had a varied selection. What makes this hotel stand out is how they helped with 2 items I left in the wardrobe. They answered my enquiry very quickly and advised me to arrange a courier collection. This I did in a hurry not realising that the next accommodation did not have a facility for the package to be delivered. I had to rearrange the delivery for another hotel. This required this helpful reception to package the items, affix the label I e -mailed them and hand it to the courier. They went above and beyond with all the confusion and provided an excellent service. Many thanks to this hotel. It may have been only a one night stay but they treated me with great courtesy.