Design house 150m from Las Vistas Beach

There was a problem with getting my deposit back. They were holding my money for a month 600 euros, because of a stain on a pelow. I tried to contact them multiple times, as they didn't respond. They sent the money back when I've threatened to call booking.com.

The Host Accused me of damages I did not do and sent me blurry pictures of things I know I did not break or even touch. They kept my deposit and when I asked for the timestamps of when the pictures were taken, I got ignored. Be careful when booking!!! Also one AC was not working and host was difficult to give the address and had me waiting in the airport longer than I needed to

1. You should be aware that the online management company (which is based in Italy I believe) is unprofessional and rude. Messages aren’t answered promptly and the staff are very matter of fact. Everything is pushed onto the guest to do; for example, playing hunt the key is clearly a game they enjoy. Rather than providing exact instructions to where the key is they send a YouTube link to a large number of videos of properties and you have to find the one you are renting, even though the name was not apparent. Online check-in before any details are sent also requires the timely input of a lot of data and uploading passport details, including a photo. This is not a relaxing start to a holiday. 2. You should also be aware that there is a €600 security deposit required (it does say this buried in the property policies but it isn’t immediately obvious). I would not normally rent a property that doesn’t trust its guests but I had no choice in this case as I had selected the no cancellation option. This took 4 days to return post check-out and I would not return because of this policy. 3. The swimming pool was closed for the duration of our stay and we were not informed of this.