DOLCE GAVA - Estación TREN

I am genuinely shocked that this property received a rating of 9. The dishwasher, washing machine, and dryer all emitted a strong moldy odor. Despite cleaning them with baking soda, the smell persisted — it was unbearable. The dryer was so filled with dust that it was alarming. There were used diapers in trash bags and two garbage bins completely full upon our arrival. The moment we entered, we were hit with a nauseating stench of urine and feces. The microwave had been used and left uncleaned. The stove was filthy. The bathtub was clogged and the water did not drain. This was my first time visiting Barcelona, and unfortunately, this experience completely ruined my holiday. I couldn’t use a single glass in the house — I had to purchase disposable cups instead. Although we reported the issue with the bathroom, nothing was done to resolve it. My children wanted to swim, but I couldn’t even take a shower because after just three people used the bathroom, there was no hot water left for me or my mother. On top of that, due to the clogged bathtub, I was unable to bathe properly throughout the stay. This has been an enormous disappointment and I genuinely question who gave this place such high reviews. This was a nightmare of a holiday. All I received was an apology and an offer to send someone to take out the trash — am I supposed to wait at home for that? These issues should have been addressed before any guest’s arrival. Additionally, you should verify your listings more carefully. Many central Barcelona hotels are not even shown on this platform. Our friends found accommodation that was cleaner, better located, and more affordable. I am deeply disappointed that I was forced to endure a holiday under such unacceptable conditions — where I could not even take a proper shower. You should be truly ashamed of providing this level of service. My mother washed a pot because we were hungry and wanted to make some pasta — but we couldn’t even eat it.