Downtown Jacuzzi

-During the check-in process they ask too many questions and you even have to take a picture of yourself with your ID. -You will have to sign a CONTRACT! in which they detail all the fines you will get if you don't behave normally. Like if you steal something (but there is no inventory at the property so how can you prove you did not? Of course it is a matter of trust, but trust woks in both directions). -The apartment is unhealthy, with moldy walls and a stench of humidity. We did our best to spend as little time in it as possible. -It is also very dark and the lights did not work properly. -The managers clearly don't trust you, as you will receive several whatsapps reminding you the rules. They sent me one when we were already in bed to remind us not to make noise! -Plastic bed, plastic sofa - all to make them easy to clean but so uncomfortable!

This was hands down the worst experience I’ve had in years of full-time travel. The support was dismissive and unhelpful — I felt mocked when I tried to resolve a serious issue. Communication was chaotic, and instead of providing a clear check-in process, I was bombarded with WhatsApp messages demanding an additional €200 “authorization” before I could even get the address. Their check-in form was buggy and borderline unusable — it took me an hour and multiple retries, while their only response was a sarcastic “you’ll figure it out ;)”. It was late, my phone was dying, and I still had no address or resolution. I refused to hand over my credit card outside of Booking.com’s system, and surprise — a week later, I still haven’t seen that money back. The apartment itself was nothing like the photos: extremely dark, smelled of mold and urine, and had hair everywhere. Booking.com was no help whatsoever. They collect your money and leave you to deal with the mess.

The staff ruined my holiday before it started with an unnecessarily convoluted check in process and communications on WhatsApp. They wasted our time (we never saw any of them in person) and their website were to check in it’s pretty useless. Definitely won’t recommend it to friends and family.