dpCristal Calvo Sotelo 164, 4C

Accommodation: DP CRISTAL presents basic facilities and amenities. While these are maintained in a reasonably clean condition, they offer minimal comfort or distinction. Customer Service: The principal deficiency of this establishment lies in its approach to customer service, particularly in the handling of significant issues. During our stay, a serious incident occurred involving the loss of baggage entrusted to a transport service contracted by the hotel. The hotel's response to this matter was profoundly inadequate. Incident Resolution: Upon notification of the lost baggage, hotel staff demonstrated a marked lack of concern and accountability. Staff asserted non-liability for the loss, and, critically, failed to take any proactive steps to assist in the recovery of the lost items. This included a complete absence of communication with the transport agency concerned. Consequences: The loss of baggage occasioned considerable distress and inconvenience. The hotel's inaction exacerbated this situation. Subsequent attempts to obtain assistance or even a response from the hotel have been unsuccessful. Conclusion: In summary, while the basic provisions at DP CRISTAL may be acceptable, the hotel's customer service, specifically its response to significant problems, is unacceptable. I cannot recommend this hotel to other travelers as valuables can get lost and they say over and over that they are not liable!

Clean, comfortable, good location for restaurants as well as Camino de Santiago

Esa very clean and comfortable