Duplex Exterior Temporal

Our vacation was ruined by our experience at this property. The strange, unexplained and loud noises coming from within the apartment made for a very unpleasant experience. The boiler and pipework work make strange animal like noises. However, these are bearable compared to the creaking coming from the ceiling. This horrendous noise constantly disturbed us, particularly during the night. The sound can be described like the cracking of a whip, loud, unpleasant and unexpected. It occurs randomly but frequently. The noise makes it impossible to get any quality sleep due to the constant disturbance, it is like being tortured. To compound the issue, you are made to feel very unwelcome by the neighbours. We contacted the property to investigate the noise but nothing was done. We also contacted Booking.com to request alternative accommodation as the lack of sleep and experience was so unpleasant, but both Booking.com and the property were slow to respond and even slower to react. Their combined response felt like a stalling tactic designed to keep us in the awful conditions. We raised our concerns daily but nothing improved. We requested alternative accommodation or a refund to make our own arrangements early in our stay but these requests were ignored. We gave the property and Booking.com time and opportunities to resolve this issue, but in hindsight we should have just left. The negative costs of sleep deprivation were not worth paying. Please consider this review before staying here. You will be disturbed, it will cause distress and you will be ignored.

Bed size is 1,80m long, means to small for a 1,76m men. Bath smells from discharge The noise is a nightmare! The roof noise was killing me together with the boiler noise, I hadn't slept one night! We were close to cancel our stay. First day someone got arrested in front of our window.

Check in, took a while to get the key

Difficult check-in process