Name: Duquesa de Cardona Hotel 4 Sup by Duquessa Hotel Collection
Address: Passeig de Colom, 12, Barcelona, Spain
Rating: 9.4

David

spainhotels · 30 May 2024

2.0/5

“Poor service, broken AC, and spotty wifi”

The best

I chose this hotel as it was close to work but I actually left half way through as our experience was abysmal. When you walk in the front desk staff was incredibly lovely and got us sorted. However they put us in a hotel with broken AC (it was actually blowing heat in the room at 25 degrees) and very inconsistent Wifi. This made it difficult for me to work after hours and for my partner and I to have a good nights rest. We had been travelling for 8 hours so we were a bit exhausted but relatively easy going in the beginning. However when we asked them to fix the AC they made me wait 3 hours until it was around 11:30PM until I had to ask them to switch our rooms. I followed the guest manager to one of the rooms and he had the wrong key so I had to wait longer affecting my productivity the next day at work. The other room was small but bit more cool but found that it had amenities that were missing from ours (e.g. robes). They than transported our belongings to a new room which was much better. I wouldn’t make much of a fuss but we paid $400 CAD/night, had to switch rooms twice in two days, and anytime we called concierge, there were significant delays in getting service. My colleagues saved money staying at nicer hotels with better service, so that’s why we left in the middle of our stay. I’d ask for a refund but they were so slow even responding to me I don’t even want to bother.

Feedback from a real guest

Brendan

spainhotels · 26 May 2024

5.0/5

“Overall a fantastic, perfectly located hotel with amazing, super helpful staff.”

The best

Overall a fantastic, perfectly located hotel with amazing, super helpful staff.

Feedback from a real guest

Lisa

spainhotels · 26 May 2024

5.0/5

“Wonderful Hotel!”

The best

Wonderful hotel in a great location! Walking distance to restaurants, shops, and cultural centers! The staff were amazing! Would definitely stay there again!

Feedback from a real guest

Diego

spainhotels · 19 May 2024

5.0/5

“The suit have everything you would need, stuff are very helpful, location, location, great view of the port”

The best

The suit have everything you would need, stuff are very helpful, location, location, great view of the port

Feedback from a real guest

Janet

spainhotels · 18 May 2024

4.0/5

“The hotel was nice but it smelled of smoke. Too much. One night, we had people running the hallways and being very loud. Not hotels fault but still too loud.”

The best

The hotel was nice but it smelled of smoke. Too much. One night, we had people running the hallways and being very loud. Not hotels fault but still too loud.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

9.4/10 · 144 opinions

Great location

Wonderful amenities

Friendly staff

General summary

9.4

out of 10

Location 10.00

Great location in Gothic Quarter, close to transportation and attractions.

Overall Experience 9.74

Overall a very good stay with some minor issues.

Service 9.62

Generally friendly staff, though some reviews mentioned variability in service quality.

Amenities 9.54

Amenities were amazing, rooftop pool and bar received positive mentions.

Value for Money 9.30

Good value considering location and quality; however, some aspects could be improved.

Food and Beverage 9.25

Breakfast was lovely but had issues with temperature.

Duquesa de Cardona Hotel 4 Sup by Duquessa Hotel Collection