The best
I’m still recovering as I write this — from a heatstroke, a panic attack, and the way I was treated at this hotel.
When I arrived on the afternoon of July 29, I was already unwell and needed to rest and cool down. But the room was hot, and the air conditioning wasn’t working. I asked reception if the AC was functioning. The woman on duty told me yes, went backstage, and said it had been switched on. But nothing changed. The remote showed 19°C, yet there was no air, no fan, and no cooling.
What I later found out is that the AC is centrally switched off daily from around 9 a.m. to 5 or 6 p.m., but this is not clearly communicated to guests. Instead, the in-room controller makes it seem like everything is working when it’s not.
As I felt worse, I returned to reception multiple times — even though I could barely walk. There’s no phone in the room, so I had to go there in person while struggling with weakness and heart symptoms. I clearly told them, “I feel bad. My heart is jumping out. I might need to call an ambulance.”
The male receptionist who was on duty after 4 p.m. on July 29 looked me in the eyes and said, “It’s not an emergency.” When I repeated how serious it was, he said, “Call an ambulance if you want,” and later added, “If you don’t like it, you can change the hotel.” He was extremely rude and completely unprofessional.
No one came to check the room. No one asked how I was. I wasn’t offered water, help, or even a basic first aid kit. I was clearly unwell, stuttering and struggling to speak, and they stood there doing nothing.
I was alone, in a vulnerable state, in a foreign country — and I was ignored. Only at 11:40 p.m. did a different receptionist come to the room, open the window, and admit the room was very hot. But by then, I had already suffered a panic attack and was completely drained.
This wasn’t just a service issue — it was a serious failure of basic human responsibility.
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