EDER 2 by Prim Home Rentals

Before we arrived, we requested 2 additional bath towels and this was confirmed, for a small charge, which was fine. Unfortunately, only one extra bath towel was supplied, along with a stained hand towel. I reported this by message, and at the same time asked for 2 more pillows, because those provided were flat & hard. The hosts response was “Sorry, this is not an hotel, all our guests are satisfied with everything including the pillows” Not very helpful. No, it is not an hotel, but I do expect to have a good night’s sleep for the price paid, and a second pillow is not a big ask. We were informed the cleaning team confirmed they had left 2 extra towels, so indirectly accusing me of lying. We reported the shower needed attention, as the bottom section of the seal is missing. Therefore, every time we showered the bathroom floor flooded. We had to use the 3rd bath towel to soak up the water. The top section of the shower seal is rotten and will break at any time. I was classified by the host as a “troublesome guest”, “disrespectful” and “lacking manners” I was also told they had video evidence of the condition of the apartment and towels in case I filed a complaint. My goodness why would they need that before we arrived? Interesting when you see that the review score on Booking for the apartment is high, which is well merited, but I understand why the review for staff only merits a 7,5. Also interesting that a previous guest also mentions more towels are required. Customer service and communication is clearly lacking.

Needed 2 towels each for a week!

The foyer in the apartment could use either hooks or a coat tree when coming in, rather than having to carry coats to the bedroom to hang. The eating area would be far more comfortable for a meal if it had a regular height small table and chairs, instead of the freestanding bar-height table with backless stools.